LL
Lana Ledger
October 13, 2026Google5/5
No written review
The business replied on Google · October 13, 2026
T
4.9of 5
100 reviews · Google
Right now
July–September: 0 complaints in 17 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 13 | 1 |
| August 2025 | 6 | 0 |
| September 2025 | 5 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 3 | 0 |
| December 2025 | 2 | 0 |
| January 2026 | 6 | 1 |
| February 2026 | 3 | 0 |
| March 2026 | 4 | 0 |
| April 2026 | 5 | 0 |
| May 2026 | 5 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 6 | 0 |
| August 2026 | 4 | 0 |
| September 2026 | 7 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 58. Too few public reviews to compare with the usual level. Reviews in the last three months: 17, at least 30 needed. Reviews in the year before: 58, at least 60 needed. Latest review: October 13.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 13 | 1 |
| August 2025 | 6 | 0 |
| September 2025 | 5 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 3 | 0 |
| December 2025 | 2 | 0 |
| January 2026 | 6 | 1 |
| February 2026 | 3 | 0 |
| March 2026 | 4 | 0 |
| April 2026 | 5 | 0 |
| May 2026 | 5 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 6 | 0 |
| August 2026 | 4 | 0 |
| September 2026 | 7 | 0 |
usual level · 12 mo.now
Issue Rate
4.0%
4 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
96
4★
0
3★
0
2★
1low
1★
3low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
MW
Megan Williams
October 8, 2026Google5/5
They did a great job! The office staff was incredibly responsive and helpful throughout the whole experience. And Oriana left my house spotless and was able to get multiple spots clean that I haven’t been able to in a long time!
The business replied on Google · October 8, 2026
CM
Christopher McInnis
September 28, 2026Google5/5
We were not at the property when the cleaning occurred, but our agent said the house looked fabulous!
The business replied on Google · September 28, 2026
Common problems in Home Services — and The Cleaning Crew Charleston’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Reviews on platforms
- Google4.9100 reviews1–2★: 4
Reliability
B+Share of 1–2★ reviews over all time. Lower is better.
The Cleaning Crew Charleston
4.0%
of 100 reviews
Home Services
4.1%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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