WB
William Brooks
March 22, 2026Google5/5
Solid experience all around. They really take care of their customers. Top notch.
T
4.4of 5
100 reviews · Google
Right now
No public reviews in July–September.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 1 | 1 |
| September 2025 | 0 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 3 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 7. Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 7, at least 60 needed. Months with reviews in the year before: 4, at least 6 needed. Latest review: March 22.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 1 | 1 |
| September 2025 | 0 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 3 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
usual level · 12 mo.now
Issue Rate
16.0%
16 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
82
4★
0
3★
2
2★
4low
1★
12low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
BG
Brittany Goodwin
February 8, 2026Google5/5
These guys get 5 stars for their customer service for sure. Jerry and jr came and cleaned my carpet. After all of our muddy adventures my carpets were caked with mud and just all around nastiness! Along with cleaning the carpet for me they offered me advice on how to keep it clean in the future. Will definitely schedule my next service from them.
AG
Ashley Goodwin
February 8, 2026Google5/5
After having multiple dogs and puppies in my house, my carpets were honestly in rough shape, and I didn’t know if they’d ever look the same again. These guys (Jerry & Jr) came out and absolutely blew me away. They were professional, on time, and worked hard, but most importantly, my carpets look and smell amazing again. You’d never know how bad it was before they showed up. If you have pets, kids, or just need a serious deep clean, I 100% recommend them. Worth every penny, and I’ll definitely be calling them again. Thank y’all for doing such an awesome job!
Common problems in Home Services — and Tex A Clean Carpet Care LLC’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Reviews on platforms
- Google4.4100 reviews1–2★: 16
Reliability
WeakShare of 1–2★ reviews over all time. Lower is better.
Tex A Clean Carpet Care LLC
16.0%
of 100 reviews
Home Services
4.1%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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