100 reviews · Google
July–September: 1 complaint in 27 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 12 | 1 |
| December 2025 | 8 | 0 |
| January 2026 | 7 | 0 |
| February 2026 | 14 | 1 |
| March 2026 | 6 | 0 |
| April 2026 | 7 | 0 |
| May 2026 | 5 | 1 |
| June 2026 | 9 | 0 |
| July 2026 | 11 | 1 |
| August 2026 | 4 | 0 |
| September 2026 | 12 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 68. Too few public reviews to compare with the usual level. Reviews in the last three months: 27, at least 30 needed. Latest review: October 10.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 12 | 1 |
| December 2025 | 8 | 0 |
| January 2026 | 7 | 0 |
| February 2026 | 14 | 1 |
| March 2026 | 6 | 0 |
| April 2026 | 7 | 0 |
| May 2026 | 5 | 1 |
| June 2026 | 9 | 0 |
| July 2026 | 11 | 1 |
| August 2026 | 4 | 0 |
| September 2026 | 12 | 0 |
4.0%
4 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectAna Mari Pajak
October 10, 2026GoogleIncredible service! They were very communicative and professional. We had a deep clean service and they did an amazing job! The house was spotless. I will definitely be referring others to them in the future. Looking forward to continuing to work with them!
The business replied on Google · October 10, 2026
Shar Destiny
October 4, 2026GoogleThey did fantastic job on my Durham NC property. Thank you Sunshine Cleaning & Painting.
The business replied on Google · October 5, 2026
Tami Tarancon
October 2, 2026GoogleThe cleaning was absolutely fantastic! Everything looked spotless and so fresh when I walked in. You can really tell that a lot of care and attention to detail went into everything. I’m very happy with the service and would definitely recommend them to anyone looking for a great cleaning. Thank you so much! 😊
The business replied on Google · October 5, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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