Steve's Automotive

4.4 of 5100 reviewsGoogle

4.4of 5

100 reviews · Google

Right now

No public reviews in July–September.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	2	0
August 2025	0	0
September 2025	1	0
October 2025	2	2
November 2025	5	0
December 2025	2	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	2	0
May 2026	1	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 15. Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 15, at least 60 needed. Latest review: October 9.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	2	0
August 2025	0	0
September 2025	1	0
October 2025	2	2
November 2025	5	0
December 2025	2	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	2	0
May 2026	1	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0

usual level · 12 mo.now

Issue Rate

13.0%

13 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

13low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Matt Levy

October 9, 2026Google

5/5

My headlights died on a Friday afternoon before a long weekend, and I was able to get them fixed in 5 minutes at a fair price. Highly recommend

Sterling Macdonell

May 9, 2026Google

5/5

I’m new to Portland and I had to find somebody to service my 2018 Tacoma, which has always been well-maintained. The Internet search told me that these guys are reputable. I gave them a shot. Ed at the shop is the man. So kind, honest, trustworthy, timely, communicative. It’s hard to know who to trust in the automotive repair world. I knew what needed to be done on my truck and Ed Came back to me with exact analysis of what I expected. And the pricing was very fair. In and out in one day. Gotta love it.

Murray Writtle

April 12, 2026Google

5/5

Stephanie and her husband were incredibly efficient, clear and friendly. No wasted time, but they talked to you like an intelligent person with patience.

The business replied on Google · April 13, 2026

Em_Zum

April 11, 2026Google

5/5

Bought a used car and it ended up having trouble starting even after a new battery, figuring it was most likely the starter that need replaced, we brought our car into Steve’s for a basic check up. Ed was able to talk us through what he found and basic maintenance he recommended for the mileage. After he replaced our starter he told us he found an oil leak. Which he showed us pictures of where the leak was and what he thought needed repaired. We went forward with fixing the oil leak as well as getting a full detailed check up, and found the rear struts and water pump were leaking. A few days in the shop, she good as new! I really appreciated the amount of communication with the shop and how quickly they were able to get our car back up in tip top shape! Thanks again Emily & Charlie

The business replied on Google · April 13, 2026

Doug McLean

December 24, 2025Google

5/5

I have been going to this Christian owned automotive shop for 40 years. You won't find a more honest and integrity filled staff as this one. It is a clean, woman owned and managed business. I have recommended Steve's automotive to all of my friends and people that otherwise I have had the opportunity to share this business with. Their senior mechanic is Master Mechanic certified. This requires much additional education and time in the business. Drop by and check them out!

The business replied on Google · April 13, 2026

jennifer gomersall

December 5, 2025Google

5/5

We had a couple of long standing issues with our Jeep GC. Over 5 years, 2 dealer visits and 3 visits to a well recognized independent shop. And $$$$$$. Still issues. Steve's was recommended to us bc that's where Enterprise takes their rental cars for service. Yep you guessed it fix it, first time, granted they had to do some Sherlocking, but they didn't join the pay me but we"tried" what is it that Yoda says... ? Don't try, Do. Anyway best shop in Portland. And nice folks to boot!

The business replied on Google · December 8, 2025

See all 100 reviews