MS
Mohammad Shefayee
October 11, 2026Google5/5
They are fast and professional and mostly importantly fair price
Right now
July–September: 0 complaints in 20 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 13 | 0 |
| March 2026 | 17 | 0 |
| April 2026 | 17 | 1 |
| May 2026 | 13 | 0 |
| June 2026 | 13 | 1 |
| July 2026 | 0 | 0 |
| August 2026 | 6 | 0 |
| September 2026 | 14 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 73. Too few public reviews to compare with the usual level. Reviews in the last three months: 20, at least 30 needed. Months with reviews in the year before: 5, at least 6 needed. Latest review: October 11.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 13 | 0 |
| March 2026 | 17 | 0 |
| April 2026 | 17 | 1 |
| May 2026 | 13 | 0 |
| June 2026 | 13 | 1 |
| July 2026 | 0 | 0 |
| August 2026 | 6 | 0 |
| September 2026 | 14 | 0 |
usual level · 12 mo.now
Issue Rate
3.0%
3 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
96
4★
1
3★
0
2★
1low
1★
2low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
MZ
Mohammad zaman sahil
October 7, 2026Google5/5
No written review
SP
spenyn
October 7, 2026Google1/5
Inaccurate business hours. Scheduled an appointment for 8am and confirmed the appointment the day before. Got there at 8am and waited a half an hour for no staff to be there and no one answering the phone.
The business replied on Google · October 7, 2026
Common problems in Auto — and K&H Auto Shop’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.9100 reviews1–2★: 3
Reliability
B+Share of 1–2★ reviews over all time. Lower is better.
K&H Auto Shop
3.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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