Nicole Cochran
March 20, 2026GoogleWas calling around because I’m in need of a hair follicle test and felt really dumb and like a burden after speaking with ms lady at the front desk. I was asking questions about the tests and what all they entail and genuinely felt like I was pulling teeth to get basic information, I told her this is my first time ever doing this and sorry for all the questions because she made me feel like such a ignorant inconvenience. So based solely on that phone call, I will not be going anywhere near there. If that’s how the initial phone call goes, I can only imagine how uncomfortable my experience would be there. The search continues. 🤷🏼♀️
The business replied on Google · March 20, 2026
Hi Nicole! Thank you for taking the time to share your feedback. I want to sincerely apologize for the experience you had when reaching out to our office. It is never our intention for any customer to feel uncomfortable or undervalued, and I'm truly sorry if our communication fell short during your inquiry. We strive to provide excellent service and clear information, especially for first-time visitors. If you would be open to it, I would love the opportunity to speak with you directly to clarify any information you’re seeking about our hair follicle tests. Your experience is valuable to us, and I want to make sure we address your needs and concerns diligently. Thank you once again for your feedback, and I hope we can regain your trust in the future.
