July–September: 0 complaints in 2 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 1 | 1 |
| November 2025 | 2 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 1 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 1 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 8. Too few public reviews to compare with the usual level. Reviews in the last three months: 2, at least 30 needed. Reviews in the year before: 8, at least 60 needed. Latest review: September 18.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 1 | 1 |
| November 2025 | 2 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 1 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 1 | 0 |
4.1%
3 of 74 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectSam Sam
September 18, 2026GoogleI think I have finally found my mechanic! Needed an emergency brake job. Didn't expect anyone to entertain me right away and took my chances with SCV Auto Repairs. Pete put me at ease from the first phone call to taking me in right away. A quality job was done on my car in addition to a few smaller things. I highly recommend their service if you don't want to second guess honesty and quality!
The business replied on Google · September 28, 2026
Shelly S
July 14, 2026GooglePete is great- honest, fast, and easy to work with in every way. He’s now our family mechanic and we won’t go anywhere else. Highly recommend!
The business replied on Google · July 15, 2026
Robert Lum
May 31, 2026GoogleI experienced engine problems on the highway during a long trip. Jesse, the owner was kind enough to immediately diagnose the problem, order in the parts and get me back on the road the very next day. This is an excellent repair shop with very friendly people to service your car needs.
The business replied on Google · June 1, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 74 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Auto
Auto · Bend
Auto
Auto · Middletown
Auto · Cartersville
Auto
Auto · Surrey
Auto · Plano
We send helpful materials once a month, along with information about discounts and special offers. No daily spam
We use your email only to send this newsletter. You can unsubscribe at any time from the link in every email. See our Privacy Policy.
How to unsubscribe from the mailing list?