Scott Rug Cleaners

4.4 of 526 reviewsGoogle

4.4of 5

26 reviews · Google

Right now

No public reviews in July–September.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	1	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	1	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 2. Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 2, at least 60 needed. Months with reviews in the year before: 2, at least 6 needed. Latest review: February 11.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	1	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	1	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	0	0

usual level · 12 mo.now

Issue Rate

11.5%

3 of 26 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

1low

1★

2low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 26 reviews

Adi Wahi

February 11, 2026Google

5/5

No written review

Jacky Brown

July 11, 2025Google

5/5

Located @ 836 Poplar Hall Dr. Now.

Gregory Golden

December 16, 2023Google

5/5

Superb job in picking large oriental rug up and after cleaning placing it and new pad in place. Great communication with staff. Delivery guys ( who also cleaned the rug) were great. Professional. Best of all the rug looks brand new!! Highly recommended!

The business replied on Google · December 18, 2023

David Gurganus

August 27, 2023Google

1/5

One word, OVERPRICED!

Stanley Lawson

August 7, 2023Google

5/5

Two years after taking several rugs to Scott I had to have another rug cleaned. The same professional and quality service is still their standard today as it was then. If you need a rug cleaned and done right then Scott is the only place in Hampton Roads to take your rugs.

The business replied on Google · April 27, 2021

Laine Davis

June 23, 2023Google

1/5

The old hag that answers the phone needs to take some classes in CUSTOMER SERVICE! I have never been talked to so rudely and negatively for asking a couple basic rug cleaning questions... I will not be taking my rugs here, I'd rather buy new than give this company my money. SO RUDE! SO UNPROFESSIONAL! JUST BC YOU HATE YOUR JOB DOESN'T MEAN YOU TAKE IT OUT ON POTENTIAL CUSTOMERS!

See all 26 reviews