Rainbolt & Co.

Jeff was absolutely rude when we spoke and irritated almost in a condescending way. When asked about the contingency fee, he hurriedly threw an equation at me. I attempted to ask questions, there was no in-depth explanations like other reviewers mentioned, just extremely short and dry answers as if he was rejecting my case. He didn't ask to learn more about the situation, it was a very brief, one-sided conversation; not at all what I envisioned from a company with multiple five-star reviews. Whether or not you think my case is valuable to you, your response and demeanor should have been more compassionate. Professionalism is key to good customer service.

I sat on this for some months because even though my husband and I came out on top anyways in regards to our property taxes, I believe one should be treated with respect and professionalism. How you treat people will always come back to you. Representative Jeff Hoffman was supposed to "help" us fight our property taxes. After talking via email on various occasions with Jeff , in which I can provide, he stated that he would represent us in our meeting with the appraisal board. Long story short, after I asked him numerous times do we need to provide him with any documents, he stated no and that he have everything that was needed. Our court date arrived and passed and we never heard back from Jeff. The reason I was going to let it go and didn't want to write about this because my husband and I was abundantly blessed in more than one ways with our taxes regardless. Nobody should be treated as such! I don't know the reasoning for Jeff Hoffman lying and leading us on, nor do I care at this point, but to have someone represent your company with that level of unprofessionalism shouldn't be tolerated.