jessica rodriguez
June 8, 2026GoogleI am writing this to warn others about the appalling customer service and illegal operations at this venue. Our entire group is completely of age (all 21+, ages 22–23). When we arrived, staff simply asked if we were of age and handed us wristbands—without checking a single ID. They then proceeded to serve us alcoholic drinks all night without ever verifying our ages. The real issue started as we were trying to leave. We completely cleaned out our private room and were waiting outside the restroom because one of our friends felt sick. The manager (a short Hispanic woman wearing a black and white striped dress) rounded the corner and immediately started screaming at us. She aggressively accused us of being minors. She was incredibly rude, hostile, and even threatened to call the police on us. she threatened to call the cops when her own venue is violating state liquor laws by handing out alcohol wristbands and serving drinks without checking IDs. Save your money and go somewhere else where paying customers are treated with basic respect, and where the staff actually knows how to run a legal establishment.
The business replied on Google · June 13, 2026
Dear Jessica, Thank you for your feedback and for visiting the PlugIN. Please note that we take issues of guest safety, age verification, and compliance very seriously. In this case, your party guests identified themselves as minors upon entering the venue and were treated accordingly. Later, while in the private room, their position changed, which created a serious concern that required immediate attention from management. In addition, outside liquor was brought into the venue without authorization, which is strictly prohibited. When our staff addressed the situation, your guests became upset. Our team has a legal and operational responsibility to respond whenever there is any question regarding age, alcohol, or outside beverages on the premises. While we always aim to handle these situations professionally, we will not compromise on compliance or the safety of our venue. Following an internal investigation, we respectfully disagree with the characterization of the events and stand by our staff’s decision to intervene. Thanks, PlugIN
