Noriko's House Cleaning

4.7 of 5100 reviewsGoogle

4.7of 5

100 reviews · Google

Right now

July–September: 2 complaints in 7 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	1	0
November 2025	3	0
December 2025	0	0
January 2026	0	0
February 2026	5	0
March 2026	2	0
April 2026	1	0
May 2026	1	0
June 2026	3	0
July 2026	2	0
August 2026	4	1
September 2026	1	1

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 16. Too few public reviews to compare with the usual level. Reviews in the last three months: 7, at least 30 needed. Reviews in the year before: 16, at least 60 needed. Latest review: October 15.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	1	0
November 2025	3	0
December 2025	0	0
January 2026	0	0
February 2026	5	0
March 2026	2	0
April 2026	1	0
May 2026	1	0
June 2026	3	0
July 2026	2	0
August 2026	4	1
September 2026	1	1

usual level · 12 mo.now

Issue Rate

4.0%

4 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

1low

1★

3low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Kat Heller

October 15, 2026Google

5/5

Daisy a wonderful job. As far as I’m concerned, she went above and beyond. If she’s available, I would love to have her come back.

The business replied on Google · October 16, 2026

Logan Waterman

October 9, 2026Google

5/5

Started with a deep clean and now on monthly cleanings. Great company/simple & efficient!

The business replied on Google · October 9, 2026

Kris Sandoval

October 7, 2026Google

5/5

This was my first time using them and had them in for a deep cleaning. Michael, Monika And Sarah did an excellent job. They were very thorough, conscientious, and friendly to me and each other. A great team! The price was very affordable as well for the quality of the job. Very professional!

The business replied on Google · October 9, 2026

Meg W

September 25, 2026Google

1/5

They answered the phone only to tell me they don't accept new clients? Why even answer the phone.

CAROL ANN GIERARD

August 19, 2026Google

5/5

Monika is fast, fun and efficient. Keeping her.

The business replied on Google · July 10, 2026

Jaycie Martinez

August 8, 2026Google

5/5

I have enjoyed my cleans from Noriko’s! Sarah is by far the best cleaning person I’ve had. She pays such close attention to detail. Coming from a previous cleaning pro, I don’t think I could live without this service. I recommend Noriko’s to everyone I know!

The business replied on Google · July 31, 2026

See all 100 reviews