New Again Auto Repair

4.9 of 5100 reviewsGoogle

4.9of 5

100 reviews · Google

Right now

July–September: 1 complaint in 8 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	3	0
August 2025	6	1
September 2025	4	0
October 2025	3	0
November 2025	3	0
December 2025	7	0
January 2026	3	0
February 2026	6	0
March 2026	4	1
April 2026	4	1
May 2026	8	0
June 2026	3	0
July 2026	2	0
August 2026	2	0
September 2026	4	1

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 54. Too few public reviews to compare with the usual level. Reviews in the last three months: 8, at least 30 needed. Reviews in the year before: 54, at least 60 needed. Latest review: October 8.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	3	0
August 2025	6	1
September 2025	4	0
October 2025	3	0
November 2025	3	0
December 2025	7	0
January 2026	3	0
February 2026	6	0
March 2026	4	1
April 2026	4	1
May 2026	8	0
June 2026	3	0
July 2026	2	0
August 2026	2	0
September 2026	4	1

usual level · 12 mo.now

Issue Rate

5.0%

5 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

1low

1★

4low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Jane D.

October 8, 2026Google

5/5

My experience with New Again was a wonderful one! I received outstanding customer service from start to finish. GEICO referred me to them. And I am so glad that they did! Another driver hit me from behind and damaged my car. I was very upset about it - especially since my car was passed on to me by my late father. So it has a lot of sentimental value. But Hector (a true professional!) put me at ease from the very beginning. He reassured me that he and his team would fix my car with care. And he clearly and kindly communicated with me through every step of the repair process. I got my car back today and they did a phenomenal job. It looks as good as new! Thanks to Hector and his team for everything! I highly recommend them!

Allan C

September 27, 2026Google

5/5

Friendly atmosphere. Efficient, helpful, and fair pricing.

Marie Sloan

September 25, 2026Google

5/5

No written review

Alain Grajales Joa

September 9, 2026Google

1/5

Sad ! They took a lot of time tonprovide the guests an estimate for fixing a car

H D

September 3, 2026Google

5/5

The team was professional, responsive, and made what could have been a stressful situation feel completely hassle free. My vehicle looks great, and I couldn’t be happier with the service I received. I highly recommend this shop to anyone looking for quality work, fast service, and excellent communication!

The business replied on Google · September 18, 2026

Nati New

August 24, 2026Google

5/5

Great shop highly recommend!

The business replied on Google · September 18, 2026

See all 100 reviews