47 reviews · Google
July–September: 0 complaints in 20 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 5 | 0 |
| September 2025 | 2 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 4 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 1 |
| May 2026 | 3 | 0 |
| June 2026 | 2 | 0 |
| July 2026 | 4 | 0 |
| August 2026 | 7 | 0 |
| September 2026 | 9 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 19. Too few public reviews to compare with the usual level. Reviews in the last three months: 20, at least 30 needed. Reviews in the year before: 19, at least 60 needed. Latest review: October 16.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 5 | 0 |
| September 2025 | 2 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 4 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 1 |
| May 2026 | 3 | 0 |
| June 2026 | 2 | 0 |
| July 2026 | 4 | 0 |
| August 2026 | 7 | 0 |
| September 2026 | 9 | 0 |
2.1%
1 of 47 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectRachel Strang
October 16, 2026GoogleGloria did a wonderful job deep cleaning our house. She paid extra attention to the windows/sills and floors, which needed extra love. The owner, Dulce, also came by to make sure I was happy with the quality, which I was. Highly recommend.
The business replied on Google · October 17, 2026
Polly Fonseca
October 6, 2026GoogleLove Metrogreen!! 💚 excellent communication, very professional team, and the service was perfect. We currently have 6 cats and it has been messy to say the least lol. Metrogreen cleaned every corner, every detail. I recommend them as your go-to cleaning service 100%! Thank you Metrogreen 💚
The business replied on Google · October 7, 2026
Fong Fontaine
October 6, 2026GoogleTheir work is absolute magic. Every corner was spotless. The meticulousness was unbelievable. Walking back into my house after they finished felt like stepping into a model home with my favorite scent of cleanliness. The team was very polite and professional throughout. Their quality of work is worth well beyond every dollar I spent.
The business replied on Google · October 6, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 47 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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