Rosita
July 29, 2026GoogleWe had a bumpy beginning, miscommunication on appointment, but once Ken got here - he works cleanly, efficiently, professionally.
The business replied on Google · July 30, 2026
100 reviews · Google
July–September: 0 complaints in 5 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 3 | 0 |
| March 2026 | 2 | 1 |
| April 2026 | 0 | 0 |
| May 2026 | 4 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 5 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 16. Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 16, at least 60 needed. Latest review: July 29.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 3 | 0 |
| March 2026 | 2 | 1 |
| April 2026 | 0 | 0 |
| May 2026 | 4 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 5 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
3.0%
3 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectRosita
July 29, 2026GoogleWe had a bumpy beginning, miscommunication on appointment, but once Ken got here - he works cleanly, efficiently, professionally.
The business replied on Google · July 30, 2026
June Dillinger
July 22, 2026GoogleThis was my second time using Magic Carpet, and I was just as pleased as I was the first time. Along with having my carpets cleaned, I added two older European designer chairs and a Persian wool area rug and everything came out beautifully. My carpet feels fresh, smells wonderfully clean, and looks renewed. Since we have dogs, I especially appreciated the extra care and treatment they provided. The chairs and rug were handled with care and look fantastic. They even arrived a little early... definitely not on “Hawaiian time”, which I appreciated! Professional, dependable, and excellent results. I’m VERY happy and highly recommend Magic Carpet.
The business replied on Google · July 25, 2026
Bob Holmes
July 17, 2026GoogleI had a great experience with Ken at Magic Carpet Cleaners. His attention to detail really stood out from start to finish. Before they he began cleaning, he carefully inspected the different fabrics and treated each one appropriately rather than using a one-size-fits-all approach. It was obvious they understood how to properly care for different materials. They were thorough, professional, and took the time to make sure everything was cleaned the right way. My carpets and upholstery looked fantastic when they were finished. I highly recommend Magic Carpet Cleaners to anyone looking for quality workmanship and a company that truly cares about doing the job right.
The business replied on Google · July 17, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

Home Services · Warszawa
Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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