J

Auto

JB Auto & Tires

4.3 of 542 reviewsGoogle
jbautoservicellc.com

Right now

No public reviews in July–September.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202500
August 202500
September 202500
October 202500
November 202500
December 202500
January 202600
February 202611
March 202600
April 202611
May 202600
June 202611
July 202600
August 202600
September 202600

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 3. Too few public reviews to compare with the usual level. Reviews in the last three months: 0, at least 30 needed. Reviews in the year before: 3, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed. Latest review: June 16.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

9.5%

4 of 42 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
25
4★
11
3★
2
2★
1low
1★
3low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

MJ

Maria Jimenez

June 16, 2026Google
1/5

Don’t even bother calling for a quote. You’ll just get a rude response from the owner. We were looking for a quote for a service and asking if his son could do the work and he was unnecessarily rude. I took my business elsewhere. Si no quiere que le llame la gente preguntándole por los servicios no se paque le pone su número de teléfono 🙄.

CR

Crystal Rae

April 28, 2026Google
1/5

I called for an oil change and said hi. How are you today? The gentleman said what do you need and then hung up on me. First impressions are lasting impressions.

CR

Cristian

February 2, 2026Google
1/5

I just left there 2-2-26. Because I was told by the owner SON that I had to take my spare tire from under my car on a 30 degree weather so that he can put it on my Car, i have no tools or no idea on how to get a spare tire from under the car and he left me outside and went inside in the warm to talk on the phone laughing and giggling, that’s very disrespectful of him I would never come back here again i’ll just have to learn how to change a tire myself so I won’t have to go back to people like him And ask for help because clearly he didn’t want to help me, asking me (The customer) to do all the work for him just to put Bolts on my tire and get paid. .

See all 42 reviews

Common problems in Auto — and JB Auto & Tires’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.342 reviews1–2★: 4

Reliability

Average

Share of 1–2★ reviews over all time. Lower is better.

JB Auto & Tires
9.5%

of 42 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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