Joy York
October 6, 2026GoogleLots of food for the price, the server should have been more attentive
July–September: 2 complaints in 19 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 6 | 1 |
| August 2025 | 8 | 2 |
| September 2025 | 2 | 0 |
| October 2025 | 4 | 0 |
| November 2025 | 3 | 1 |
| December 2025 | 2 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 3 | 0 |
| March 2026 | 9 | 1 |
| April 2026 | 5 | 1 |
| May 2026 | 3 | 0 |
| June 2026 | 8 | 0 |
| July 2026 | 8 | 0 |
| August 2026 | 6 | 1 |
| September 2026 | 5 | 1 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 6 of 57. Too few public reviews to compare with the usual level. Reviews in the last three months: 19, at least 30 needed. Reviews in the year before: 57, at least 60 needed. Latest review: October 6.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 6 | 1 |
| August 2025 | 8 | 2 |
| September 2025 | 2 | 0 |
| October 2025 | 4 | 0 |
| November 2025 | 3 | 1 |
| December 2025 | 2 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 3 | 0 |
| March 2026 | 9 | 1 |
| April 2026 | 5 | 1 |
| May 2026 | 3 | 0 |
| June 2026 | 8 | 0 |
| July 2026 | 8 | 0 |
| August 2026 | 6 | 1 |
| September 2026 | 5 | 1 |
13.0%
13 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectJoy York
October 6, 2026GoogleLots of food for the price, the server should have been more attentive
JaYKeMr Jakin
September 28, 2026GoogleNo written review
Empress Ayeanna
September 26, 2026GoogleHosts were rude & snobby. I came into this establishment around 8-15pm wanting to get food to go. People were still coming in & out but I noticed nobody was dinning inside. Upon walking in the young lady immediately greeted me saying we're closed . The hours were listed for closing at 10pm. I informed them of that and stated I wanted a to go order. The hosts looked at each other and started speaking spanish. They clearly didn't want to serve me because "they hadn't been busy and wanted to close early for the day." After a few mins of them deliberating in Spanish.. they then asked me to go ahead with my order.. I asked them about their chimmichunga and how it comes they seemed irritated but I still processed with my order. I wanted a chimmichunga with cheese sauce, side of rice, refried beans salad and guacamole. They told me it didn't come with guacamole I had to order it on the side. Okay I processed with my ordered and confirmed it. They said about 15 min. Mind you they charged me $4.75 cents for a cups of guacamole because it didn't come with the meal as they previously stated. I opened my food up after I received it. There was guacamole on there outside of the guacamole I ordered on the side. And it was red sauce on my chimmichunga & no cheese sauce.. When I went to go back they were closed but the hours of operation stated 10pm & it was only 9pm. Disappointed.
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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