100 reviews · Google
July–September: 1 complaint in 4 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 1 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 2 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 2 | 1 |
| August 2026 | 1 | 0 |
| September 2026 | 1 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 9. Too few public reviews to compare with the usual level. Reviews in the last three months: 4, at least 30 needed. Reviews in the year before: 9, at least 60 needed. Latest review: October 2.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 1 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 1 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 2 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 2 | 1 |
| August 2026 | 1 | 0 |
| September 2026 | 1 | 0 |
5.0%
5 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectWhitney Rice
October 2, 2026GoogleStop going to the dealership! Everyone at Babcock’s is kind; helpful and so reasonable. I’ve been going for years and they’ve never let me down. In fact they’re always honest even when it’s not easy news to break or not what I want to hear. I cannot say enough positive things about them!!!! I’d give 100 stars if I could 😇
The business replied on Google · October 7, 2026
Gary Nevins
September 18, 2026GoogleNo written review
The business replied on Google · October 7, 2026
Sophia Sheehan
August 21, 2026GoogleBabcock’s is amazing! My husband and I had some issues with our car and we took it to two other service centers and nobody could find the problem. Then we took it to Babcock’s and they found it within the hour. We are always met with the best service. Babcock’s can’t be beat!
The business replied on Google · October 7, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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