100 reviews · Google
July–September: 0 complaints in 1 public review.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 3 | 1 |
| August 2025 | 2 | 0 |
| September 2025 | 3 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 3 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 2 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 1 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 21. Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 21, at least 60 needed. Latest review: October 15.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 3 | 1 |
| August 2025 | 2 | 0 |
| September 2025 | 3 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 3 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 2 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 1 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 0 | 0 |
2.0%
2 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectHeidi Benjamin
October 15, 2026GoogleCarpet looks great and smells fabulous after the cleaning! All the pet stains came out and they deodorized to mitigate the risk of future accidents. Professional, friendly, helpful. Will definitely use again.
The business replied on Google · October 15, 2026
Lara Buchheit
July 21, 2026GoogleDakota and his team were fantastic! They made the magic happen and did it last minute for me when I found out I needed a rental cleaned. I've worked with Keith for years and he's really built a great team! Thank you for working with me to stay in my budget and getting things ready for the new tenants, you help me with my goal of being a good landlord!
Eule Glenn
May 11, 2026GoogleWe recently had XTrax come out and clean the carpet and the seats of our church pews. They did an exceptional job at an extremely reasonable rate. Their lead technician, Dakotah also reached out to me to let me know that we may have possibly had a roof leak that was leaving some water on one of our pew benches. This helped us to identify a problem that we might not have known we had until there was even more damage done. I consider this very much above and beyond Customer Service! Would definitely recommend this crew for your cleaning needs!
The business replied on Google · May 12, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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