W

Auto

Wilson's Auto World

4.8 of 5100 reviewsGoogle
wilsonsautoworld.com

Right now

July–September: 3 complaints in 16 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202560
August 202520
September 202511
October 202510
November 202520
December 202510
January 202620
February 202610
March 202620
April 202641
May 202620
June 202660
July 202663
August 202640
September 202660

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 30. Too few public reviews to compare with the usual level. Reviews in the last three months: 16, at least 30 needed. Reviews in the year before: 30, at least 60 needed. Latest review: October 19.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

8.0%

8 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
92
4★
0
3★
0
2★
0low
1★
8low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

AB

Andy Blackstein

October 19, 2026Google
5/5

Amazing place to take your vehicle. Everyone was extremely knowledgeable and helpful. They fought with the warranty company multiple times, provided proof, and spent A LOT of time and energy to win my case. The work they did was spot on and communication was top notch. They also provided a loaner car free of charge for an entire month while things were being sorted out. 11/10. I will be driving past dozens of shops and spend the extra hour to take my car here in the future. Highly recommend.

KO

Kelley Owen

October 2, 2026Google
5/5

No written review

PS

Patrick Stewart

September 28, 2026Google
5/5

I have been to Wilson's Auto World twice, the first time they correctly diagnosed and repaired a variable valve timing solenoid based off of, to the best of my memory, what was a p0016 code which was probably not the easiest thing to diagnose as it denotes an error with the camshaft position sensor (which could come from numerous things and also lead to bad consequences) but they got it right, and now many months later no check engine lights and car runs like a top. The second time I was there, they diagnosed "noise," and once again got it right by replacing my wheel bearings which has solved the problem. They did this for a great price when I compare it to what is listed on repair pal, etc. Thanks Jarrod, Jason, an team ... great job. I was at Wilson's again today 09/28/26. Once again, they were very honest with me and made sure that things were done correctly. Jarrod and Jason do a great job keeping my car on the road. Thanks Guys!

Review photo
See all 100 reviews

Common problems in Auto — and Wilson's Auto World’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.8100 reviews1–2★: 8

Reliability

Average

Share of 1–2★ reviews over all time. Lower is better.

Wilson's Auto World
8.0%

of 100 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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