OS
O Sanchez
October 17, 2026Google5/5
No written review
W
4.6of 5
100 reviews · Google
Right now
No clear changeJuly–September: 1 complaint in 32 public reviews — 3.1%. Usually Williams Auto Service has 9.2%.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 3 | 1 |
| February 2026 | 14 | 1 |
| March 2026 | 10 | 2 |
| April 2026 | 14 | 2 |
| May 2026 | 8 | 0 |
| June 2026 | 16 | 0 |
| July 2026 | 8 | 0 |
| August 2026 | 12 | 1 |
| September 2026 | 12 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 6 of 65. The difference, 6.1 pp, is within chance for this many reviews (95% test). Latest review: October 17.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 3 | 1 |
| February 2026 | 14 | 1 |
| March 2026 | 10 | 2 |
| April 2026 | 14 | 2 |
| May 2026 | 8 | 0 |
| June 2026 | 16 | 0 |
| July 2026 | 8 | 0 |
| August 2026 | 12 | 1 |
| September 2026 | 12 | 0 |
usual level · 12 mo.now
Issue Rate
7.0%
7 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
89
4★
4
3★
0
2★
0low
1★
7low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
FA
Frank Adjetey
October 14, 2026Google5/5
Great place to service your car
NR
Nicole Rushin
October 4, 2026Google5/5
HIGHLY RECOMMEND. I've been taking my vehicles to Williams for over a decade at this point. They know me when I walk in, and they always explain what needs to be done and why. I trust them and highly recommend them to anyone in the area, because they truly are neighborhood folks that work for your business.
The business replied on Google · April 26, 2017
Common problems in Auto — and Williams Auto Service’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.6100 reviews1–2★: 7
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
Williams Auto Service
7.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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