W

Auto

Werner's Crash Shop

4.5 of 570 reviewsGoogle
wernerscrashshop.com

Right now

July–September: 0 complaints in 1 public review.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202500
August 202510
September 202500
October 202521
November 202500
December 202511
January 202600
February 202621
March 202600
April 202610
May 202600
June 202620
July 202600
August 202610
September 202600

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 9. Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 9, at least 60 needed. Latest review: August 13.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

11.4%

8 of 70 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
59
4★
3
3★
0
2★
1low
1★
7low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

CO

Charis Otto

August 13, 2026Google
5/5

Eric does an excellent job at a fair price and when I've had issues, which isn't often, he makes it right.

CA

Collin Agnew

June 12, 2026Google
5/5

Eric and his team are magicians! Diligently restoring my vehicle back to its like-new condition. (It was just under 6-months old when my wife was re-ended.) i was happy to find a quality, independent, body shop in my neighborhood! Would definitely recommend.

MD

Michael DeCaro

June 8, 2026Google
5/5

I highly recommend Werner’s Crash Shop as the only autobody shop I trust for paint work and body repairs. Living in the city, we unfortunately find ourselves needing repairs more often than we’d like, and Erik has consistently gone above and beyond to return our vehicles as close to new as possible. On the rare occasion something wasn’t quite right, he was quick to address it and make it right without hesitation. He also takes the headache out of dealing with insurance companies. Most recently, our car was damaged while parked on the street, yet our insurance initially filed the claim as a collision. Despite our own attempts—and even with photos—we couldn’t get it corrected. Erik stepped in, worked directly with the insurer, and had the claim properly reclassified as comprehensive, ultimately saving us money out of pocket. Werner’s Crash Shop delivers exceptional workmanship, honest communication, and true customer advocacy. I wouldn’t go anywhere else.

See all 70 reviews

Common problems in Auto — and Werner's Crash Shop’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.570 reviews1–2★: 8

Reliability

Average

Share of 1–2★ reviews over all time. Lower is better.

Werner's Crash Shop
11.4%

of 70 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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