Charis Otto
August 13, 2026GoogleEric does an excellent job at a fair price and when I've had issues, which isn't often, he makes it right.
July–September: 0 complaints in 1 public review.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 1 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 1 |
| January 2026 | 0 | 0 |
| February 2026 | 2 | 1 |
| March 2026 | 0 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 2 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 3 of 9. Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 9, at least 60 needed. Latest review: August 13.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 1 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 2 | 1 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 1 |
| January 2026 | 0 | 0 |
| February 2026 | 2 | 1 |
| March 2026 | 0 | 0 |
| April 2026 | 1 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 2 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 0 | 0 |
11.4%
8 of 70 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectCharis Otto
August 13, 2026GoogleEric does an excellent job at a fair price and when I've had issues, which isn't often, he makes it right.
Collin Agnew
June 12, 2026GoogleEric and his team are magicians! Diligently restoring my vehicle back to its like-new condition. (It was just under 6-months old when my wife was re-ended.) i was happy to find a quality, independent, body shop in my neighborhood! Would definitely recommend.
Michael DeCaro
June 8, 2026GoogleI highly recommend Werner’s Crash Shop as the only autobody shop I trust for paint work and body repairs. Living in the city, we unfortunately find ourselves needing repairs more often than we’d like, and Erik has consistently gone above and beyond to return our vehicles as close to new as possible. On the rare occasion something wasn’t quite right, he was quick to address it and make it right without hesitation. He also takes the headache out of dealing with insurance companies. Most recently, our car was damaged while parked on the street, yet our insurance initially filed the claim as a collision. Despite our own attempts—and even with photos—we couldn’t get it corrected. Erik stepped in, worked directly with the insurer, and had the claim properly reclassified as comprehensive, ultimately saving us money out of pocket. Werner’s Crash Shop delivers exceptional workmanship, honest communication, and true customer advocacy. I wouldn’t go anywhere else.
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 70 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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