VIP Collision

5.0 of 5100 reviewsGoogle

5.0of 5

100 reviews · Google

Right now

July–September: 0 complaints in 9 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	5	0
October 2025	14	1
November 2025	12	0
December 2025	16	0
January 2026	7	0
February 2026	6	0
March 2026	6	0
April 2026	8	0
May 2026	11	0
June 2026	6	0
July 2026	4	0
August 2026	0	0
September 2026	5	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 91. Too few public reviews to compare with the usual level. Reviews in the last three months: 9, at least 30 needed. Latest review: September 24.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	5	0
October 2025	14	1
November 2025	12	0
December 2025	16	0
January 2026	7	0
February 2026	6	0
March 2026	6	0
April 2026	8	0
May 2026	11	0
June 2026	6	0
July 2026	4	0
August 2026	0	0
September 2026	5	0

usual level · 12 mo.now

Issue Rate

1.0%

1 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

1low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

Is this your business? Claim it to connect

Latest reviews

Only complaints See all 100 reviews

Emma Blair

September 24, 2026Google

5/5

great experience

Steven Ogle

September 23, 2026Google

5/5

Great customer service!!! Mike was very helpful.

Warren Wagner

September 16, 2026Google

5/5

Mike was great to work with, car looks like new. Fantastic work and got it done fast and for a great price. Definitely recommend VIP Collision.

Josh Valenzuela

September 5, 2026Google

5/5

Great experience. Great attention to detail and world class customer service

Yvette Delgadillo

September 4, 2026Google

5/5

Amazing experience! Mike was very patient with me & answered all my questions. Very professional.

Korina Gutierrez

July 29, 2026Google

5/5

I can’t recommend VIP Collision enough! They did an incredible job repairing my car, it honestly looks brand new again. From start to finish, the entire process was smooth and stress-free. Their communication was excellent, and they kept me updated every step of the way, so I always knew what was going on. A huge thank you to Mike, who was incredibly helpful throughout the entire experience. He was professional, friendly, and made everything so easy to navigate. The quality of the repairs exceeded my expectations, and you can tell they truly take pride in their work. If you’re looking for a body shop that provides outstanding customer service and top-quality repairs, I highly recommend VIP Collision. I couldn’t be happier with the results!