YZ
Yixin Zhao
August 20, 2026Google5/5
Great and detailed clean!
V
4.9of 5
100 reviews · Google
Right now
July–September: 0 complaints in 1 public review.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 2 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 4. Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 4, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed. Latest review: August 20.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 2 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 0 | 0 |
usual level · 12 mo.now
Issue Rate
3.0%
3 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
96
4★
0
3★
1
2★
1low
1★
2low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
EN
Elizabeth Nunez
May 16, 2026Google5/5
Amazing job done by his company. Attentive and very professional. I couldn’t be happier with the results. I highly recommend Veteran Carpet Cleaning.
GE
Giovanni Esposito
November 25, 2025Google5/5
Management was professional fron initial appointment set up. Received a message with day and time, and name, picture of tech thay will be doing the job. The day of Tech called to confirm his arrival time within 30 minutes. Very professional, carpets look amazing, I also had my couch clean. I could not have asked for a better experience. Referring to everyone I know.
Common problems in Home Services — and Veteran Carpet Cleaning’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Reviews on platforms
- Google4.9100 reviews1–2★: 3
Reliability
B+Share of 1–2★ reviews over all time. Lower is better.
Veteran Carpet Cleaning
3.0%
of 100 reviews
Home Services
4.1%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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