100 reviews · Google
July–September: 0 complaints in 13 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 7 | 1 |
| August 2025 | 12 | 2 |
| September 2025 | 5 | 1 |
| October 2025 | 3 | 0 |
| November 2025 | 4 | 0 |
| December 2025 | 2 | 1 |
| January 2026 | 1 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 7 | 0 |
| April 2026 | 8 | 0 |
| May 2026 | 9 | 1 |
| June 2026 | 4 | 0 |
| July 2026 | 4 | 0 |
| August 2026 | 5 | 0 |
| September 2026 | 4 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 6 of 64. Too few public reviews to compare with the usual level. Reviews in the last three months: 13, at least 30 needed. Latest review: October 15.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 7 | 1 |
| August 2025 | 12 | 2 |
| September 2025 | 5 | 1 |
| October 2025 | 3 | 0 |
| November 2025 | 4 | 0 |
| December 2025 | 2 | 1 |
| January 2026 | 1 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 7 | 0 |
| April 2026 | 8 | 0 |
| May 2026 | 9 | 1 |
| June 2026 | 4 | 0 |
| July 2026 | 4 | 0 |
| August 2026 | 5 | 0 |
| September 2026 | 4 | 0 |
10.0%
10 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectJanet Sanso
October 15, 2026GoogleI found the recommendation for Super Duper on Neighborhood Website. I’m so glad I followed their advice. I have a light color carpet and it had many spots. Kevin and Randy did an impeccable job. My rug looks like new. The spots are all gone. They even cleaned the upholstery on my couch and chair without being ask. Great job!
The business replied on Google · October 15, 2026
Terri Roman
October 9, 2026GoogleThey did not spot clean any stains. Thought it was a 30 yr carpet that had never been cleaned. The carpet was 5 yrs old, high quality and had been cleaned 2 yrs ago. They spent less than an hour, made the carpet very wet that’s it and the carpet looks terrible….watch out not sure how their ratings are so high. Terrible. I did not have it steam cleaned which is what it should have been.
The business replied on Google · October 10, 2026
Lindsay Offutt
October 8, 2026GoogleFantastic people and exceptional work! Carpets look 100% cleaner. Will definitely be calling them again!
The business replied on Google · October 8, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Home Services · Warszawa
Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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