S

Auto

Sun Valley Collision

4.8 of 555 reviewsGoogle
sunvalleycollision.com

Right now

July–September: 0 complaints in 1 public review.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202520
August 202500
September 202500
October 202510
November 202500
December 202500
January 202600
February 202600
March 202600
April 202600
May 202600
June 202610
July 202610
August 202600
September 202600

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 4. Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 4, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed. Latest review: July 7.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

3.6%

2 of 55 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
52
4★
1
3★
0
2★
0low
1★
2low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

AL

Abby Lee

July 7, 2026Google
5/5

I had a great experience visiting Sun Valley Collision this morning after getting a quote from the dealership's body shop down the street that almost made me fall over. When I called Sun Valley, they said to drop by since I was only 2 minutes away without an appointment to assess my car. As soon as I walked in, Mo greeted me and quickly went out to look at my car that I had hit against the side of the garage this morning... a minor mistake that isn't a cheap fix! Mo quickly went to work taking the cream paint scraped onto my car from the garage off and already made it look 1,000 times better. She showed me the dent that the dealership didn't even tell me about (but quoted me for) - they just gave me the paperwork with the giant amount I'd need to pay. Mo cleaned the paint off my car so nicely, gave me excellent advice, and had a much more reasonable quote to fix the dent and re-paint my vehicle sent to me by this afternoon. I can't speak to the repair, but I can speak to the care that Sun Valley Collision showed me and for that I'm very appreciative! I will certainly be coming back for any auto body repairs that my vehicles need.

EB

Eric B

June 15, 2026Google
5/5

Great people who do really good work if you need it. What I like about this body shop is that they actually respond in a timely manner and are very thorough throughout the process and reasonably priced as well. You won't be disappointed here.

JH

Julia Holley

October 17, 2025Google
5/5

Very good experience with the Sun Valley Team!!! Kind, helpful, responsive and efficient; they fixed my car super quickly and made a stressful process seamless.

See all 55 reviews

Common problems in Auto — and Sun Valley Collision’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.855 reviews1–2★: 2

Reliability

B+

Share of 1–2★ reviews over all time. Lower is better.

Sun Valley Collision
3.6%

of 55 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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