Thomas Blagg
October 16, 2026GoogleExcellent Professional Service, When you. Want it done, Spencers is the intelligent one.
The business replied on Google · October 16, 2026
100 reviews · Google
July–September: 0 complaints in 13 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 3 | 0 |
| October 2025 | 8 | 0 |
| November 2025 | 6 | 0 |
| December 2025 | 5 | 0 |
| January 2026 | 5 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 9 | 0 |
| April 2026 | 8 | 1 |
| May 2026 | 4 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 6 | 0 |
| August 2026 | 3 | 0 |
| September 2026 | 4 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 55. Too few public reviews to compare with the usual level. Reviews in the last three months: 13, at least 30 needed. Reviews in the year before: 55, at least 60 needed. Latest review: October 16.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 3 | 0 |
| October 2025 | 8 | 0 |
| November 2025 | 6 | 0 |
| December 2025 | 5 | 0 |
| January 2026 | 5 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 9 | 0 |
| April 2026 | 8 | 1 |
| May 2026 | 4 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 6 | 0 |
| August 2026 | 3 | 0 |
| September 2026 | 4 | 0 |
4.0%
4 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectThomas Blagg
October 16, 2026GoogleExcellent Professional Service, When you. Want it done, Spencers is the intelligent one.
The business replied on Google · October 16, 2026
Maria Elena Parkerson
October 15, 2026GoogleFriendly and professional car shop, I highly recommend them!
The business replied on Google · January 27, 2026
John Althaus
October 1, 2026GoogleI had always heard about Spenser’s from guys at church, always such positive feed back as to the quality of the work and the great people that worked there. I dropped the car with the comment that my wife was going to be out of town for a couple weeks so fix what you find . Andy called me that afternoon with an early list of repairs and options. The next day they had it all wrapped up, picked the car up the next morning . Great service! Thanks guys. John A
The business replied on Google · October 18, 2025
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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