S

Auto

Spenser's Quality Automotive

4.8 of 5100 reviewsGoogle
spensersautodenton.com

Right now

July–September: 0 complaints in 13 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202510
August 202500
September 202530
October 202580
November 202560
December 202550
January 202650
February 202620
March 202690
April 202681
May 202640
June 202640
July 202660
August 202630
September 202640

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 55. Too few public reviews to compare with the usual level. Reviews in the last three months: 13, at least 30 needed. Reviews in the year before: 55, at least 60 needed. Latest review: October 16.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

4.0%

4 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
93
4★
3
3★
0
2★
1low
1★
3low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

TB

Thomas Blagg

October 16, 2026Google
5/5

Excellent Professional Service, When you. Want it done, Spencers is the intelligent one.

The business replied on Google · October 16, 2026

ME

Maria Elena Parkerson

October 15, 2026Google
5/5

Friendly and professional car shop, I highly recommend them!

The business replied on Google · January 27, 2026

JA

John Althaus

October 1, 2026Google
5/5

I had always heard about Spenser’s from guys at church, always such positive feed back as to the quality of the work and the great people that worked there. I dropped the car with the comment that my wife was going to be out of town for a couple weeks so fix what you find . Andy called me that afternoon with an early list of repairs and options. The next day they had it all wrapped up, picked the car up the next morning . Great service! Thanks guys. John A

The business replied on Google · October 18, 2025

See all 100 reviews

Common problems in Auto — and Spenser's Quality Automotive’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.8100 reviews1–2★: 4

Reliability

B+

Share of 1–2★ reviews over all time. Lower is better.

Spenser's Quality Automotive
4.0%

of 100 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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