Rudy Schmid Total Car Care

4.7 of 5100 reviewsGoogle

4.7of 5

100 reviews · Google

Right now

July–September: 0 complaints in 12 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	4	0
August 2025	5	0
September 2025	4	0
October 2025	0	0
November 2025	3	0
December 2025	3	0
January 2026	4	0
February 2026	3	0
March 2026	2	0
April 2026	2	0
May 2026	0	0
June 2026	2	0
July 2026	5	0
August 2026	2	0
September 2026	5	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 32. Too few public reviews to compare with the usual level. Reviews in the last three months: 12, at least 30 needed. Reviews in the year before: 32, at least 60 needed. Latest review: October 13.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	4	0
August 2025	5	0
September 2025	4	0
October 2025	0	0
November 2025	3	0
December 2025	3	0
January 2026	4	0
February 2026	3	0
March 2026	2	0
April 2026	2	0
May 2026	0	0
June 2026	2	0
July 2026	5	0
August 2026	2	0
September 2026	5	0

usual level · 12 mo.now

Issue Rate

3.0%

3 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

3low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Jimmy G

October 13, 2026Google

4/5

No written review

The business replied on Google · October 14, 2026

Larry Luttinger

October 8, 2026Google

5/5

Impeccable quality of work, pricing, customer service, and timely communications. They found shoddy work done by a previous shop and corrected it.

The business replied on Google · October 9, 2026

Rosemarie Bush

September 29, 2026Google

5/5

No written review

The business replied on Google · February 9, 2024

RICHARD KILGORE

September 17, 2026Google

5/5

Very professional and experienced

The business replied on Google · September 20, 2026

Timothy Long

September 16, 2026Google

5/5

Excellent service from start to finish! I brought my damaged vehicle to Rudy Schmid Total Car Care after an incident in a parking garage. The entire staff was above excellent in handling my needs and took care of handling all of the insurance company pushbacks. My SUV was repaired above and beyond my expectations and the shop even handled my NY state inspection requirements while it was in their care. 200% would recommend!

The business replied on Google · September 17, 2026

Tess Rounsaville

September 15, 2026Google

5/5

I couldn’t have had a better experience. Carrie was extremely helpful with scheduling the repairs and assisting with the insurance process. Lonnie took the time and thoroughly explained the extensive repair work that would be needed. My vehicle looks and drives great. The quality of service and attention to detail provided you can absolutely tell this is a family owned business that cares about their customers rather than some franchise/ big corporation. I would definitely recommend them to anyone in need of vehicle repairs.

The business replied on Google · September 17, 2026

See all 100 reviews