Royalty Carpet & Tile Cleaning

4.9 of 5100 reviewsGoogle

4.9of 5

100 reviews · Google

Right now

July–September: 0 complaints in 5 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	4	0
September 2025	3	0
October 2025	1	0
November 2025	5	0
December 2025	6	0
January 2026	1	0
February 2026	2	0
March 2026	4	0
April 2026	1	0
May 2026	1	0
June 2026	3	0
July 2026	1	0
August 2026	1	0
September 2026	3	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 31. Too few public reviews to compare with the usual level. Reviews in the last three months: 5, at least 30 needed. Reviews in the year before: 31, at least 60 needed. Latest review: October 17.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	4	0
September 2025	3	0
October 2025	1	0
November 2025	5	0
December 2025	6	0
January 2026	1	0
February 2026	2	0
March 2026	4	0
April 2026	1	0
May 2026	1	0
June 2026	3	0
July 2026	1	0
August 2026	1	0
September 2026	3	0

usual level · 12 mo.now

Issue Rate

3.0%

3 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

3low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Flo Ulrich

October 17, 2026Google

5/5

They SAVED me! I came home at 11:30pm from a week long trip to find that my house sitter’s pups had used my office as their personal indoor facilities. Yikes! I tried to clean it up myself (my friend/sitter hadn’t noticed anything out of sorts 😬) but it was beyond my skill set. I panic-called Royalty (on my son’s recommendation) and Kelly made an emergency trip first thing the very next morning! They were incredibly thorough, kind, and efficient and I can’t express how much I appreciate them. There aren’t enough stars!

Steve Gietz

September 11, 2026Google

5/5

Super-nice staff and they really care about what they do. They came out a second time to work on stubborn grout, no questions asked. All smiles :)

The business replied on Google · September 16, 2026

Karen Cavallo

September 9, 2026Google

5/5

A pleasure to do business with! They always do a great job!

The business replied on Google · November 9, 2021

M Saul

September 5, 2026Google

5/5

Royalty did a beautiful job getting all the home’s tile clean - the tiles gleam! We had kitchen floor tiles as well as two bathrooms done and it looks terrific!

The business replied on Google · September 6, 2026

Gary Parente

August 27, 2026Google

5/5

Excellent service! Prompt, clear communication, no hassle, great prices!

The business replied on Google · August 27, 2026

Deb Hodges

July 23, 2026Google

5/5

Great job. Super polite and absolutely no mess.

The business replied on Google · July 30, 2026

See all 100 reviews