Road Masters Auto Service

4.9 of 5100 reviewsGoogle

4.9of 5

100 reviews · Google

Right now

July–September: 0 complaints in 8 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	1	1
August 2025	1	0
September 2025	2	0
October 2025	5	0
November 2025	2	0
December 2025	1	0
January 2026	3	0
February 2026	2	0
March 2026	2	0
April 2026	6	0
May 2026	4	0
June 2026	5	0
July 2026	3	0
August 2026	2	0
September 2026	3	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 34. Too few public reviews to compare with the usual level. Reviews in the last three months: 8, at least 30 needed. Reviews in the year before: 34, at least 60 needed. Latest review: October 7.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	1	1
August 2025	1	0
September 2025	2	0
October 2025	5	0
November 2025	2	0
December 2025	1	0
January 2026	3	0
February 2026	2	0
March 2026	2	0
April 2026	6	0
May 2026	4	0
June 2026	5	0
July 2026	3	0
August 2026	2	0
September 2026	3	0

usual level · 12 mo.now

Issue Rate

1.0%

1 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

1low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Osama Alsheblak

October 7, 2026Google

5/5

No written review

Doug Bates

September 24, 2026Google

5/5

I needed to have my car’s routine maintenance completed. I didn’t have a ride to pick me up after dropping off my car. Craig arranged to have this done at a time I could just wait for the work to be done, which was very convenient and a great time saver. They also discovered that my battery need to be replaced, which saved me from discovering one cold winter morning.

The business replied on Google · October 10, 2023

Brad W

September 17, 2026Google

5/5

I’ve really been frustrated lately At the lack of competency at some of the “quickie garages“ in the area. We have all spent a huge amount of money purchasing our cars. We live in DFW area so we need reliable transportation. Doesn’t it make sense to take your vehicle to garage that has certified technicians?

Patty Lynn Brown

September 11, 2026Google

5/5

Steve and Craig have been servicing my cars since I think 2007. I trust them and they have never failed me. This trip was routine maintenance chores. Thank you Road Masters for being superior all these years!

Carolyn Brooks

August 13, 2026Google

5/5

Highly recommend Road Masters Auto! We’ve been bringing our cars to Craig and Steve for more than 31 years. They do absolutely great work and are completely reliable. Thanks to their expert care, one of our high-mileage vehicles has successfully crossed the 300,000-mile mark and is still going strong. Richardson is lucky to have them.

Todd Kress

August 9, 2026Google

5/5

Steve was very professional and handled my issue in a timely manner. I would recommend Road Masters. And not to mention very affordable.

See all 100 reviews