41 reviews · Google
July–September: 0 complaints in 3 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 1 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 2 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 2 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 1 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 7. Too few public reviews to compare with the usual level. Reviews in the last three months: 3, at least 30 needed. Reviews in the year before: 7, at least 60 needed. Latest review: September 1.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 1 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 2 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 1 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 2 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 1 | 0 |
0.0%
0 of 41 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectHarper B
September 1, 2026GoogleRise Floor Cleaning did an exceptional job of cleaning my carpet. I was concerned about a stain originally not present. It turned out to be a spot that had not completely dried. However, David initiated a follow-up call to check that my concern had been resolved. The service was professional, courteous, expedient, and the cost was reasonable. I will use them again!
Jacqueline Smith
July 27, 2026GoogleAs always, David owner of Rise flooring, best in the business did a fantastic job cleaning my bedroom carpets and loose rug. Reasonably priced, professional & very respectful of our home My carpets smell clean & fresh after Rise Floor Cleaning has done them. Thank you, David for doing such a great job!! I will certainly miss your professionalism and wish you were in Dallas too!
The business replied on Google · October 14, 2023
Stephen Church
July 26, 2026GoogleDavid did a great job. My 2 year old carpet looks brand new. Nice Job!
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 41 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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