R

Auto

Rick's Collision

4.9 of 5100 reviewsGoogle
rickscollision.com

Right now

July–September: 0 complaints in 7 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202520
August 202520
September 202550
October 202520
November 202530
December 202520
January 202610
February 202600
March 202610
April 202640
May 202650
June 202610
July 202620
August 202630
September 202620

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 28. Too few public reviews to compare with the usual level. Reviews in the last three months: 7, at least 30 needed. Reviews in the year before: 28, at least 60 needed. Latest review: October 13.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

2.0%

2 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
98
4★
0
3★
0
2★
1low
1★
1low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

CE

clarissa estrella

October 13, 2026Google
5/5

Since I contacted Ricks Collision, Cassandra made the entire process so much easier. I was informed and updated every step of the way. I was pleasantly surprised how this husband and wife team take care of their customers. Its hard to find a place thats genuine and honest in their work. Not to mention, a live person answers the phone. Not a robot. Thank you Cassandra and Rick for your hospitality and dedication in all that you continue to do! I love the work done to my 2018 Dodge Challenger TA! Just like new!

Review photo
BE

Brandon Estes

October 3, 2026Google
5/5

Incredible work, value, customer service, and speed. I will send everyone I know to Ricks!

CL

Caroline Loehr

September 23, 2026Google
5/5

Would give 100 stars if I could! Dropped my car off on a Monday and they had it done by Wednesday. And they cleaned it! And it was thousands less than what the dealership wanted to charge me. So kind, so efficient! And the waiting room is stocked with cold beverages, a comfortable couch, and a big TV.

See all 100 reviews

Common problems in Auto — and Rick's Collision’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.9100 reviews1–2★: 2

Reliability

A+

Share of 1–2★ reviews over all time. Lower is better.

Rick's Collision
2.0%

of 100 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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