JR
Jose Ramirez
October 10, 2026Google5/5
Nice work
R
4.4of 5
64 reviews · Google
Right now
July–September: 5 complaints in 20 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 4 | 1 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 7 | 1 |
| April 2026 | 4 | 1 |
| May 2026 | 1 | 0 |
| June 2026 | 5 | 1 |
| July 2026 | 4 | 0 |
| August 2026 | 8 | 2 |
| September 2026 | 8 | 3 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 4 of 26. Too few public reviews to compare with the usual level. Reviews in the last three months: 20, at least 30 needed. Reviews in the year before: 26, at least 60 needed. Latest review: October 10.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 4 | 1 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 7 | 1 |
| April 2026 | 4 | 1 |
| May 2026 | 1 | 0 |
| June 2026 | 5 | 1 |
| July 2026 | 4 | 0 |
| August 2026 | 8 | 2 |
| September 2026 | 8 | 3 |
usual level · 12 mo.now
Issue Rate
14.1%
9 of 64 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
53
4★
1
3★
1
2★
0low
1★
9low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
JV
Jonathan Valle
October 10, 2026Google5/5
The father and son are extremely helpful when it comes to working on 18 wheelers and trailers they answer all your questions
CS
Clint Stockdale
September 25, 2026Google5/5
These guys made it happen. When our trailers needed last minute work to get on the road, they went out of their way and even worked after hours to get the job done. It's extremely hard to find shops that go above and beyond to get the job done, not to mention are honest and well priced. This will be the first and only shop we call anytime we're in the area and have the need.
Common problems in Auto — and Red's Truck & Trailer Repair LLC’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.464 reviews1–2★: 9
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
Red's Truck & Trailer Repair LLC
14.1%
of 64 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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