ME
Melissa Eix
October 19, 2026Google5/5
Had a few repairs done on my vehicle. They were friendly and informative. Will use their services again when needed.
Right now
July–September: 2 complaints in 39 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 18 | 0 |
| May 2026 | 19 | 0 |
| June 2026 | 15 | 0 |
| July 2026 | 15 | 0 |
| August 2026 | 9 | 0 |
| September 2026 | 15 | 2 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 52. Too few public reviews to compare with the usual level. Reviews in the year before: 52, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed. Latest review: October 19.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 18 | 0 |
| May 2026 | 19 | 0 |
| June 2026 | 15 | 0 |
| July 2026 | 15 | 0 |
| August 2026 | 9 | 0 |
| September 2026 | 15 | 2 |
usual level · 12 mo.now
Issue Rate
3.0%
3 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
94
4★
3
3★
0
2★
0low
1★
3low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
AQ
Adam Queen
October 15, 2026Google5/5
Couldn’t of had a better experience with these guys! They figured out & fixed my car within an hour of looking at it. The other place I had took it to tried 3 different repairs and still wasn’t able to find the correct diagnosis. The knowledge & experience of this shop is unmatched! Special thanks to Paul for his help & professionalism. Will be coming back!
TA
Tara A
October 12, 2026Google5/5
"You need a new engine" are words no one wants to hear. While I elected to retire my vehicle in lieu of getting the engine replaced, they were very thorough inspecting my vehicle for the root cause of the repeated overheating. The quote was affordable, considering. Very professional and polite!
Common problems in Auto — and Rb Automotive Repair’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.9100 reviews1–2★: 3
Reliability
B+Share of 1–2★ reviews over all time. Lower is better.
Rb Automotive Repair
3.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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