Promatch Auto Paint & Body

5.0 of 584 reviewsGoogle

5.0of 5

84 reviews · Google

Right now

July–September: 1 complaint in 19 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	4	0
August 2025	4	0
September 2025	6	0
October 2025	1	0
November 2025	0	0
December 2025	1	0
January 2026	1	0
February 2026	3	0
March 2026	2	0
April 2026	5	0
May 2026	8	0
June 2026	3	0
July 2026	8	0
August 2026	5	0
September 2026	6	1

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 38. Too few public reviews to compare with the usual level. Reviews in the last three months: 19, at least 30 needed. Reviews in the year before: 38, at least 60 needed. Latest review: October 16.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	4	0
August 2025	4	0
September 2025	6	0
October 2025	1	0
November 2025	0	0
December 2025	1	0
January 2026	1	0
February 2026	3	0
March 2026	2	0
April 2026	5	0
May 2026	8	0
June 2026	3	0
July 2026	8	0
August 2026	5	0
September 2026	6	1

usual level · 12 mo.now

Issue Rate

1.2%

1 of 84 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

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0low

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1low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 84 reviews

Gabrielle Henderson

October 16, 2026Google

5/5

Was very helpful, fast and affordable!

Jayla L

October 9, 2026Google

5/5

David and Tyler are awesome and were very helpful and understanding throughout the whole process. I also had my vehicle returned to me in a timely manner. Thank you Pro Match.

Kourtney Rich

October 1, 2026Google

5/5

Very happy with my experience at Promatch. I did the online estimate, got a call back, dropped by same day to have it looked at. The part was ordered and I dropped on to have it fixed a day later. Quick, easy, friendly service and a fair price. Highly recommend

The business replied on Google · October 9, 2026

Stuart Marks, M.D.

September 21, 2026Google

5/5

Fast friendly honest snd the csr looks perfect.

The business replied on Google · October 9, 2026

Brooke Parris

September 9, 2026Google

5/5

I absolutely love this place. The people are amazing Laurie that works at the front is amazing. 😃 David, the owner is really nice and really did a good job with pro match auto I will absolutely recommend to all of my friends and all of my family. I will go no other place but pro match auto paint body.

The business replied on Google · September 10, 2026

Stephanee Haynes

September 9, 2026Google

5/5

They are so nice great customer service Laurie the girl who works the front desk is amazing her energy is very giving! I will definitely be recommending them to my friends and family! If they had a 10 star ⭐️ I would give them 10 ⭐️

The business replied on Google · September 10, 2026

See all 84 reviews