Sam Russ Jr
October 17, 2026GooglePCS did a marvelous job. Victor and Allen did a great job cleaning those stubborn areas I struggled to clean myself. Thank you much and God bless!
The business replied on Google · October 18, 2026
100 reviews · Google
July–September: 1 complaint in 6 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 4 | 0 |
| August 2025 | 6 | 0 |
| September 2025 | 4 | 0 |
| October 2025 | 7 | 0 |
| November 2025 | 6 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 2 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 4 | 0 |
| April 2026 | 4 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 3 | 0 |
| July 2026 | 4 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 2 | 1 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 43. Too few public reviews to compare with the usual level. Reviews in the last three months: 6, at least 30 needed. Reviews in the year before: 43, at least 60 needed. Latest review: October 17.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 4 | 0 |
| August 2025 | 6 | 0 |
| September 2025 | 4 | 0 |
| October 2025 | 7 | 0 |
| November 2025 | 6 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 2 | 0 |
| February 2026 | 1 | 0 |
| March 2026 | 4 | 0 |
| April 2026 | 4 | 0 |
| May 2026 | 2 | 0 |
| June 2026 | 3 | 0 |
| July 2026 | 4 | 0 |
| August 2026 | 0 | 0 |
| September 2026 | 2 | 1 |
3.0%
3 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectSam Russ Jr
October 17, 2026GooglePCS did a marvelous job. Victor and Allen did a great job cleaning those stubborn areas I struggled to clean myself. Thank you much and God bless!
The business replied on Google · October 18, 2026
Abu Sayeed Md Shawon
September 23, 2026GoogleWe recently hired this company for a move-in cleaning service, largely because of their high Google ratings, and unfortunately, the experience left a lot to be desired. We were expecting a thorough, detail-oriented clean given that this was for a move-in, where everything needs to be spotless before settling into a new space. A two-person crew came out, and they were friendly and pleasant to interact with, but unfortunately that didn't translate into the quality of the actual cleaning. Several key areas weren't cleaned as well as we'd hoped. The shower and bathroom still had visible stains after the cleaning was supposedly completed. The kitchen cabinets, both inside and on the surfaces, were not properly wiped down, with grime and stains still noticeable. Even the sides and edges throughout the space showed clear signs of being overlooked. For a move-in cleaning specifically, we expected a much higher standard, since this type of service is meant to leave the home fresh and ready before moving belongings in. Paying for a professional cleaning and still having to scrub stains myself before we could even unpack was frustrating and not what we signed up for. We're disappointed with the overall quality and attention to detail, especially given the glowing reviews that led us to book them in the first place. The team seemed like nice people, but the work itself just wasn't thorough, and that's ultimately what matters for a service like this. We wouldn't recommend this service for anyone needing a reliable, thorough move-in clean.
The business replied on Google · October 3, 2026
stacee thomas
September 1, 2026GooglePraise cleaning services did an immaculate job on my 3brm 2bthrm move-out apartment clean. They definitely went above and beyond, putting the closet doors back on track and they worked a miracle on some really tough stains on the carpet. I would definitely hire them again and recommend their services to others.
The business replied on Google · September 1, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
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