July–September: 0 complaints in 9 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 3 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 3 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 3 | 0 |
| January 2026 | 2 | 1 |
| February 2026 | 1 | 0 |
| March 2026 | 4 | 0 |
| April 2026 | 2 | 1 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 3 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 5 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 22. Too few public reviews to compare with the usual level. Reviews in the last three months: 9, at least 30 needed. Reviews in the year before: 22, at least 60 needed. Latest review: October 5.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 3 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 3 | 0 |
| October 2025 | 2 | 0 |
| November 2025 | 1 | 0 |
| December 2025 | 3 | 0 |
| January 2026 | 2 | 1 |
| February 2026 | 1 | 0 |
| March 2026 | 4 | 0 |
| April 2026 | 2 | 1 |
| May 2026 | 1 | 0 |
| June 2026 | 0 | 0 |
| July 2026 | 3 | 0 |
| August 2026 | 1 | 0 |
| September 2026 | 5 | 0 |
6.0%
6 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectRichard Orona
October 5, 2026GoogleI’ve been coming to this shop for about a little over a year I brought in multiple cars for repairs and I gotta tell you these guys are Honest, and very competent mechanics, I don’t have anything negative to say, I’d recommend them to anyone needing any fix’s on they’re car, Thank you Pitstop for treating my 1994 Lincoln towncar with delicacy and competency
Nate T
September 25, 2026GoogleVitaly and his team rock. They got me in the next day, installed a quality part, and showed me other problems with my Z. I greatly appreciate this, because I normally do my own work; I am visiting from out of town and had an emergency. Theyre kind, knowledgeable, and huge car enthusiasts. I would 100% come back and recommend them to friends and family.
L Solano
September 16, 2026GoogleVitaly and his team at this maintenance and repair shop provide A1 service. No beating around the bush. I would recommend them 100x over. Just left their shop and it's always a professional and caring environment.
The business replied on Google · March 27, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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