P

Auto

Paramount Auto Collision & Service

4.5 of 5100 reviewsGoogle
paramountautoshop.com

Right now

July–September: 0 complaints in 1 public review.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202500
August 202500
September 202500
October 202510
November 202510
December 202500
January 202600
February 202600
March 202610
April 202600
May 202600
June 202620
July 202610
August 202600
September 202600

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 5. Too few public reviews to compare with the usual level. Reviews in the last three months: 1, at least 30 needed. Reviews in the year before: 5, at least 60 needed. Months with reviews in the year before: 4, at least 6 needed. Latest review: July 19.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

11.0%

11 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
87
4★
1
3★
1
2★
1low
1★
10low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

JL

Jacqueline Lisella

July 19, 2026Google
5/5

Went here on Tuesday July 7th 2026 to stop by and check the place out. Needed this because I had a little fender bender and unfortunately got into an accident over the weekend. But I'm here and okay. Also we are from NY, and moved to the area a year ago and haven't used body shops yet. Location is key because this shop is near bjs. Also chose this one because they are in business long, and are certified in all different mechanics. Anyways walked in here with my dad, and both the female and male who was the owner, were very nice and answered my dads questions. The reason why we didn't ultimately bring the car here is because of an insurance issue, as progressive didn't list them after we filed our claim and wanted an estimate which involved a vehicle inspection in which we did for the claim. Despite their website saying that they accept most insurances. But doesn't rule them out completely, maybe well use them for non insurance work if needed or for something else!

The business replied on Google · July 21, 2026

VR

Veda Ritchie

June 27, 2026Google
5/5

Always happy with the customer service. Fair prices and great workmanship.

KA

Karmel ann Cifrodello

June 24, 2026Google
5/5

My car was hit from a police high speed chase. I walked into paramount collision a spoke with Jimmie the owner an Donna , I couldn’t drive my car because of the side mirror . I asked him to order the mirror. ASAP an he did WITHOUT any money from me an had my car fixed in 2 days and took care of the insurance company! They are the absolute BEST. They should get 10 stars

The business replied on Google · June 25, 2026

See all 100 reviews

Common problems in Auto — and Paramount Auto Collision & Service’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.5100 reviews1–2★: 11

Reliability

Average

Share of 1–2★ reviews over all time. Lower is better.

Paramount Auto Collision & Service
11.0%

of 100 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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