100 reviews · Google
July–September: 1 complaint in 3 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 2 | 0 |
| August 2025 | 2 | 0 |
| September 2025 | 2 | 2 |
| October 2025 | 1 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 1 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 1 |
| May 2026 | 0 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 2 | 1 |
| September 2026 | 1 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 4 of 11. Too few public reviews to compare with the usual level. Reviews in the last three months: 3, at least 30 needed. Reviews in the year before: 11, at least 60 needed. Latest review: September 19.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 2 | 0 |
| August 2025 | 2 | 0 |
| September 2025 | 2 | 2 |
| October 2025 | 1 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 1 | 1 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 1 | 0 |
| April 2026 | 1 | 1 |
| May 2026 | 0 | 0 |
| June 2026 | 1 | 0 |
| July 2026 | 0 | 0 |
| August 2026 | 2 | 1 |
| September 2026 | 1 | 0 |
7.0%
7 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectjignesh patel
September 19, 2026GoogleThey are the best I have ever had for my home air duct and dryer vent cleaning. I would say Ontario steam is the best duct cleaner of the city. Thank you so much for your genuine and exceptional service. 100% recommended!!!!!!!
Julie Johnston
August 12, 2026GoogleKeep looking if your home has a crawl space. Will not do homes with a crawl space.
The business replied on Google · August 13, 2026
adeeb fakhuri
August 11, 2026GoogleGreat service, detailed and efficient. They cleaned every duct including the dryer vents and the dryer itself. They took the time to clean and reach the vent that was covered up by a bulkhead in my basement!
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
Home Services · Warszawa
Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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