July–September: 4 complaints in 4 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 2 | 1 |
| August 2025 | 2 | 1 |
| September 2025 | 2 | 1 |
| October 2025 | 1 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 2 | 2 |
| January 2026 | 2 | 1 |
| February 2026 | 1 | 1 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 2 | 2 |
| June 2026 | 0 | 0 |
| July 2026 | 1 | 1 |
| August 2026 | 3 | 3 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 9 of 14. Too few public reviews to compare with the usual level. Reviews in the last three months: 4, at least 30 needed. Reviews in the year before: 14, at least 60 needed. Latest review: October 10.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 2 | 1 |
| August 2025 | 2 | 1 |
| September 2025 | 2 | 1 |
| October 2025 | 1 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 2 | 2 |
| January 2026 | 2 | 1 |
| February 2026 | 1 | 1 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 2 | 2 |
| June 2026 | 0 | 0 |
| July 2026 | 1 | 1 |
| August 2026 | 3 | 3 |
| September 2026 | 0 | 0 |
66.0%
66 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectCoffee Enthusiast
October 10, 2026GoogleThe older lady inside is very rude and demanding about ordering immediately, been coming here for years & nothing changed with her sour attitude. Always demanding that every person that takes a seat makes a purchase, she would probably tell you that your eight year old would have to buy something to sit there too!🤣 The food tastes just like her attitude, nasty!
Katherine Peters
August 30, 2026GoogleWhile the lady that works here is absolutely amazing and very nice, the food here gave my friend food poisoning. I unfortunately will not be coming back here 😭 it was also just really expensive like chicken tenders and a root beer float shouldn't be $25 </3
Luke Goodearl
August 15, 2026GoogleThe food tasted bland and the the employees were rude to us and another customer.
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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