EG
eileen gee
October 16, 2026Google5/5
No written review
The business replied on Google · October 16, 2026
M
5.0of 5
62 reviews · Google
Right now
July–September: 0 complaints in 35 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 22 | 0 |
| July 2026 | 17 | 0 |
| August 2026 | 18 | 0 |
| September 2026 | 0 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 22. Too few public reviews to compare with the usual level. Reviews in the year before: 22, at least 60 needed. Months with reviews in the year before: 1, at least 6 needed. Latest review: October 16.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 0 | 0 |
| May 2026 | 0 | 0 |
| June 2026 | 22 | 0 |
| July 2026 | 17 | 0 |
| August 2026 | 18 | 0 |
| September 2026 | 0 | 0 |
usual level · 12 mo.now
Issue Rate
0.0%
0 of 62 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
62
4★
0
3★
0
2★
0low
1★
0low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
PS
Pris Santi
October 16, 2026Google5/5
We had a wonderful experience with our sofa cleaning service! Hector was absolutely fantastic. He was extremely knowledgeable, charismatic, and personable, all while remaining focused and dedicated to his craft. It’s refreshing to encounter someone who not only knows what they’re doing but also takes genuine pride in their work. Hector made the entire experience pleasant and professional. His attention to detail and positive energy truly stood out. I wouldn’t hesitate to reschedule and recommend him. Thank you, Hector, for the excellent service!
The business replied on Google · October 16, 2026
MM
Matthew Manibusan
October 16, 2026Google5/5
No written review
The business replied on Google · October 16, 2026
Common problems in Home Services — and Mattress Cleaning Chicago’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Reviews on platforms
- Google5.062 reviews1–2★: 0
Reliability
A+Share of 1–2★ reviews over all time. Lower is better.
Mattress Cleaning Chicago
0.0%
of 62 reviews
Home Services
4.1%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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