100 reviews · Google
July–September: 2 complaints in 28 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 3 | 0 |
| November 2025 | 2 | 0 |
| December 2025 | 2 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 5 | 1 |
| April 2026 | 3 | 0 |
| May 2026 | 5 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 7 | 0 |
| August 2026 | 18 | 2 |
| September 2026 | 3 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 29. Too few public reviews to compare with the usual level. Reviews in the last three months: 28, at least 30 needed. Reviews in the year before: 29, at least 60 needed. Latest review: October 19.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 1 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 1 | 0 |
| October 2025 | 3 | 0 |
| November 2025 | 2 | 0 |
| December 2025 | 2 | 0 |
| January 2026 | 1 | 0 |
| February 2026 | 2 | 0 |
| March 2026 | 5 | 1 |
| April 2026 | 3 | 0 |
| May 2026 | 5 | 0 |
| June 2026 | 4 | 0 |
| July 2026 | 7 | 0 |
| August 2026 | 18 | 2 |
| September 2026 | 3 | 0 |
4.0%
4 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectWill Barfield
October 19, 2026GoogleMy wife and I have been Maid to Shine customers for years, and we recently asked Maid to Shine’s team to do a deep clean at my mother’s home. My mother said that the experience was wonderful, and she would absolutely use them again. And clearly, we already recommend Maid to Shine to others!
The business replied on Google · October 19, 2026
Alli
October 14, 2026GoogleChloe did an amazing clean! She's Very detailed, polite, professional and respectful of my home. My house once again feels brand new after this clean I wish I could give 10 stars!! Thank you thank you
The business replied on Google · October 19, 2026
Anthony Kern
October 14, 2026GoogleChloe does a great a job cleaning!
The business replied on Google · October 19, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Missed spots or cleaning quality
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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Disclosure: tailwind.reviews and CleanWhale Polska have the same owner.
49,669 orders/yr — reported by business system
Complaints: 0% resolved per customer (0 of 12)
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