Lexus of Watertown

4.8 of 5100 reviewsGoogle

4.8of 5

100 reviews · Google

Right now

July–September: 2 complaints in 59 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	59	2

A complaint is a 1–2★ review. There are no public reviews from the year before (July 2025 – June 2026). Too few public reviews to compare with the usual level. Reviews in the year before: 0, at least 60 needed. Months with reviews in the year before: 0, at least 6 needed. Latest review: October 19.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	0	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	59	2

usual level · 12 mo.now

Issue Rate

3.0%

3 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

3low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

April Dunn

October 19, 2026Google

5/5

Alec was great and took the car all the way to new Hampshire for us. Thank you!

Muhammet Ozdemir

October 19, 2026Google

5/5

Met with Elman and I can honestly say he is very knowledgeable! It was our first time here and he truly made it feel like home. If you are looking for a car definitely speak with him. Tom Rizzitano sales manager is great!!

The business replied on Google · October 19, 2026

Wesley Huang

October 19, 2026Google

1/5

No written review

Shannon Kelly

October 17, 2026Google

5/5

Elman was so helpful knowledgeable through the entire process from test driving, to understanding safety features, warranty, etc. He helped me narrow down what I’m looking for in the future purchase.

The business replied on Google · October 17, 2026

Colette Moore

October 16, 2026Google

5/5

Kevin, and Alex made the buying experience amazing. Kevin is truly an asset to Lexus of Watertown. Super attentive to client and very knowledgeable.

The business replied on Google · October 16, 2026

David Tso

October 16, 2026Google

5/5

I had a great experience purchasing my Lexus TX 500h! From the test drive to price negotiation and the final purchase, the entire process went smoothly. The dealership made everything easy and enjoyable, and they had my car ready for pickup on the promised date, which I really appreciated. A special shout-out to Usaa, the salesperson who helped us throughout the process! He is very knowledgeable about the vehicles he sells and took the time to let us test-drive two different models so we could compare their performance and ride comfort before making our decision. During pickup, Usaa went above and beyond by patiently walking us through all the car’s features, showing us how to set up the app, and explaining how to use Apple CarPlay. He made sure we felt comfortable with our new vehicle before we left the dealership. Thank you, Usaa, for your outstanding service and professionalism! Overall, this was an excellent car-buying experience, and I would highly recommend both Usaa and the dealership to anyone looking to purchase a Lexus.

The business replied on Google · October 16, 2026

See all 100 reviews