LAPIN AUTO REPAIR

4.8 of 588 reviewsGoogle

4.8of 5

88 reviews · Google

Right now

July–September: 3 complaints in 24 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	5	1
August 2025	6	0
September 2025	16	0
October 2025	4	0
November 2025	0	0
December 2025	2	0
January 2026	2	0
February 2026	2	0
March 2026	3	0
April 2026	2	0
May 2026	5	0
June 2026	0	0
July 2026	7	2
August 2026	12	1
September 2026	5	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 1 of 47. Too few public reviews to compare with the usual level. Reviews in the last three months: 24, at least 30 needed. Reviews in the year before: 47, at least 60 needed. Latest review: October 19.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	5	1
August 2025	6	0
September 2025	16	0
October 2025	4	0
November 2025	0	0
December 2025	2	0
January 2026	2	0
February 2026	2	0
March 2026	3	0
April 2026	2	0
May 2026	5	0
June 2026	0	0
July 2026	7	2
August 2026	12	1
September 2026	5	0

usual level · 12 mo.now

Issue Rate

5.7%

5 of 88 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

1low

1★

4low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 88 reviews

Caleb Mburu

October 19, 2026Google

5/5

Great work by the shop! I knew I wanted to use Lapin when I called and was greeted by Chris. He provided excellent customer service, and the quality of their work was even better. They even got my car back to me the next day. I would highly recommend them to anyone.

Bogdan Vovk

October 16, 2026Google

5/5

No written review

The business replied on Google · October 19, 2026

Soft Wash Roof Cleaning

October 16, 2026Google

5/5

No written review

The business replied on Google · October 19, 2026

Jim Stephens

October 11, 2026Google

5/5

I’d been having a recurring issue with my car losing power and not restarting. It had been into the dealership 3 times within the last year for the issue and I had finally had enough so I did a quick search and booked an appointment with Chris. He was up front about what they would do and how long it would take, kept me in the loop the entire time, and was thorough enough to rule out unnecessary options and get to the root cause of my problems. I will use again if I need to.

The business replied on Google · October 12, 2026

David

October 9, 2026Google

5/5

These guys rock at the south Tacoma! First experience. Let me tell you that quality of work, top notch! Customer service, top notch!

The business replied on Google · October 12, 2026

FranklinL Lane

October 5, 2026Google

5/5

Chris and his crew were exceptional in analyzing snd repairing our RV. They saved 1/2 of our vacation by working to get our DEF problem fixed quickly. Made it to Glacier on schedule.

The business replied on Google · October 5, 2026

See all 88 reviews