K

Auto

Kirkland Autoworks

4.7 of 5100 reviewsGoogle
kirklandautoworks.com

Right now

July–September: 1 complaint in 4 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
MonthPublic reviews1–2★
July 202520
August 202520
September 202510
October 202500
November 202510
December 202511
January 202600
February 202600
March 202610
April 202610
May 202631
June 202600
July 202620
August 202621
September 202600

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 12. Too few public reviews to compare with the usual level. Reviews in the last three months: 4, at least 30 needed. Reviews in the year before: 12, at least 60 needed. Latest review: October 15.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Issue Rate

7.0%

7 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★
92
4★
0
3★
1
2★
0low
1★
7low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

MR

Mona Renner

October 15, 2026Google
5/5

Kirkland Autoworks is very trustworthy. That's so important for women. I haven taken my Audi Q5 there for several years and totally depend on my car for everything!!! Joe and Ethan are very knowledgeable and straightforward on their recommendations plus are really nice to deal with! They are a solid choice for car care!

JG

JG

August 28, 2026Google
1/5

They have moved

The business replied on Google · August 30, 2026

ML

Mark Lehoya

August 27, 2026Google
5/5

Great bunch working there, awesome customer service and prompt appointments when needed.

See all 100 reviews

Common problems in Auto — and Kirkland Autoworks’s numbers

Communication & customer support

Mentioned in this business’s reviews

Reviews on platforms

  • Google4.7100 reviews1–2★: 7

Reliability

Average

Share of 1–2★ reviews over all time. Lower is better.

Kirkland Autoworks
7.0%

of 100 reviews

Auto
7.6%
All businesses on Tailwind
7.9%

Where these numbers come from

Reviews and “Right now”

Public reviews from Google, collected by Tailwind.

pulse-v1

Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.

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