100 reviews · Google
July–September: 6 complaints in 26 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 13 | 1 |
| March 2026 | 15 | 0 |
| April 2026 | 12 | 1 |
| May 2026 | 11 | 1 |
| June 2026 | 11 | 2 |
| July 2026 | 8 | 1 |
| August 2026 | 11 | 3 |
| September 2026 | 7 | 2 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 5 of 66. Too few public reviews to compare with the usual level. Reviews in the last three months: 26, at least 30 needed. Latest review: October 17.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 4 | 0 |
| February 2026 | 13 | 1 |
| March 2026 | 15 | 0 |
| April 2026 | 12 | 1 |
| May 2026 | 11 | 1 |
| June 2026 | 11 | 2 |
| July 2026 | 8 | 1 |
| August 2026 | 11 | 3 |
| September 2026 | 7 | 2 |
12.0%
12 of 100 reviews are 1–2★ · lower is better
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectHollie Valladares
October 17, 2026GoogleI just want to give a 5/5 stars for my experience with Christian Zaccaro at Joe Bullard he was a pleasure to work with. I express my concerns to him, and he did everything he could to address my concerns. He stayed in continued contact with me and updated me every step of the way. He is an asset to Joe Bullard and the team is lucky to have him! Thank you so much! Manuel & Hollie Valladares
The business replied on Google · October 17, 2026
Dynishia Mcdell
October 17, 2026GoogleWould not recommend. Janky service. Technicians alter parts to create future issues. Never will return. Came for warranty replacement and left with more issues that I did not originally have. And this is not the first time this situation has occurred.
The business replied on Google · October 19, 2026
Elizabeth Walters
October 16, 2026GoogleI have nothing but GREAT things to say about Ethan and the service department. Both went above and beyond my expectations. This experience has made it absolutely clear that I will be a Joe Bullard customer for life !
The business replied on Google · October 16, 2026
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Share of 1–2★ reviews over all time. Lower is better.
of 100 reviews
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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