Island Exotics

4.7 of 562 reviewsGoogle

4.7of 5

62 reviews · Google

Right now

July–September: 1 complaint in 2 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	2	1
August 2025	2	0
September 2025	1	0
October 2025	1	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	1	0
March 2026	1	1
April 2026	0	0
May 2026	2	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	2	1

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 2 of 10. Too few public reviews to compare with the usual level. Reviews in the last three months: 2, at least 30 needed. Reviews in the year before: 10, at least 60 needed. Latest review: October 17.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	2	1
August 2025	2	0
September 2025	1	0
October 2025	1	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	1	0
March 2026	1	1
April 2026	0	0
May 2026	2	0
June 2026	0	0
July 2026	0	0
August 2026	0	0
September 2026	2	1

usual level · 12 mo.now

Issue Rate

6.5%

4 of 62 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

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0low

1★

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Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 62 reviews

Tommy Nickerson

October 17, 2026Google

5/5

I’ve been going to Island Exotics since it opened. So I thought it’s finally time to write a review, which I rarely do. The place is always clean, the staff are all super cool and provide excellent service!! 9 times out of 10 they have exactly what I’m looking for!! One thing I highly admire is that they look out for our community’s youth by not selling to them, and they’re strict about it too. I highly recommend Island Exotics!! Don’t take my word for it, go check them out for yourself!!

The business replied on Google · October 18, 2026

Yared Al

October 16, 2026Google

5/5

my favorite bay area smoke shop with the greatest customer service.🔥🔥🔥

The business replied on Google · October 17, 2026

Valerie Slaven

October 16, 2026Google

1/5

No glass at all

Hannah Smith

October 16, 2026Google

5/5

This is the best spot in Alameda. They have a great selection but more than that the staff is so helpful and friendly and makes it feel like a real neighborhood place. Highly recommend going here nowhere else compares :)

The business replied on Google · October 17, 2026

Rob Heathrow

October 16, 2026Google

5/5

Amazing customer service!! Brought my mother here to switch her over to vapes (she’s been smoking cigarettes since the 60’s). Mo was extremely helpful in finding the right fit for her, super patient and great attitude. Would recommend to anybody who’s looking for tobacco/vape needs!

The business replied on Google · October 17, 2026

Giuliana Lopez

October 16, 2026Google

5/5

great staff, always has what i need, best foreign snacks!

The business replied on Google · October 17, 2026

See all 62 reviews