Irene's cleaning

4.7 of 5100 reviewsGoogle

4.7of 5

100 reviews · Google

Right now

July–September: 3 complaints in 29 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	8	0
January 2026	9	1
February 2026	7	0
March 2026	7	1
April 2026	4	0
May 2026	14	1
June 2026	11	1
July 2026	9	3
August 2026	10	0
September 2026	10	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 4 of 60. Too few public reviews to compare with the usual level. Reviews in the last three months: 29, at least 30 needed. Latest review: October 19.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	8	0
January 2026	9	1
February 2026	7	0
March 2026	7	1
April 2026	4	0
May 2026	14	1
June 2026	11	1
July 2026	9	3
August 2026	10	0
September 2026	10	0

usual level · 12 mo.now

Issue Rate

7.0%

7 of 100 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

7low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 100 reviews

Daniel Zbarsky

October 19, 2026Google

5/5

Carmen and Janet did a great job and thoroughly cleaned the apartment. Would recommend.

L A

October 13, 2026Google

5/5

Jocelyn and Johanna are superwomen that transformed my apartment. Hire these ladies! Thanks for the great work 🙏

The business replied on Google · October 13, 2026

Eddy Valdes

October 12, 2026Google

5/5

Janeth and Carmen were great! Exceptional cleaners.

The business replied on Google · October 13, 2026

Laurie Batista

October 12, 2026Google

5/5

Shocked at how good they were! I have seen a lot of cleaning companies in my day and have been lucky to work some with pretty great ones. But this team blew my mind, how good and thorough they were. I also loved the finishing touches that made our home feel more like a fancy hotel than just a clean home. I will 100% seek to use them again.

The business replied on Google · October 13, 2026

Rohit Mangal

October 10, 2026Google

5/5

Been using their service for a while now. Good communication, very punctual and overall good quality service. Carmen and Jenny are great!

The business replied on Google · October 11, 2026

Akshata Ullal

October 10, 2026Google

5/5

carmen and janet are very good and quick @irene’s cleaning

The business replied on Google · October 10, 2026

See all 100 reviews