Excel Automotive & Tire

5.0 of 55 reviewsGoogle

5.0of 5

5 reviews · Google

Right now

July–September: 0 complaints in 3 public reviews.

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	2	0
June 2026	0	0
July 2026	1	0
August 2026	2	0
September 2026	0	0

A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 0 of 2. Too few public reviews to compare with the usual level. Reviews in the last three months: 3, at least 30 needed. Reviews in the year before: 2, at least 60 needed. Months with reviews in the year before: 1, at least 6 needed. Latest review: August 14.

Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate

Reviews and complaints by month

reviews1–2★

Public reviews and 1–2★ reviews per month, last 15 months
Month	Public reviews	1–2★
July 2025	0	0
August 2025	0	0
September 2025	0	0
October 2025	0	0
November 2025	0	0
December 2025	0	0
January 2026	0	0
February 2026	0	0
March 2026	0	0
April 2026	0	0
May 2026	2	0
June 2026	0	0
July 2026	1	0
August 2026	2	0
September 2026	0	0

usual level · 12 mo.now

Issue Rate

0.0%

0 of 5 reviews are 1–2★ · lower is better

▸Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5★

4★

3★

2★

0low

1★

0low

Track record not connected

A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.

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Latest reviews

Only complaints See all 5 reviews

Mason Gurgainous

August 14, 2026Google

5/5

Quality work and great prices. Highly recommend

Avery Midgette

August 14, 2026Google

5/5

I can’t say enough good things about this shop. I had to get some new tires switched over from my old vehicle to my new one. Due to the time I arrived I knew it might not be until the next day that I would be able to pick up the vehicles. Excel made it happen. Stayed past closing time to finish my service with a smile on their face! Some shops make it seem like a chore, this was not the case! Excellent service, fair prices, and personable people is what makes Excel stand out! Thanks again!

Jack Barber

July 17, 2026Google

5/5

I have had work done at the Burgaw location, the Surf City location and now the new Wallace location. It is always a fantastic experience. They are all knowledgeable, fair, and honest in both their work and pricing. Overall a fantastic family ran business. I would recommend them to anyone for all of your automotive needs.

Clay Everett

May 29, 2026Google

5/5

On the way from Wilmington to Durham I had to make an emergency stop to replace my car’s alternator. I had no idea where to go, but I knew I was in a rush. I stumbled on this shop, and I am so thankful I did. The staff here were kind, helpful, and responsive. They immediately worked to locate the part, verify the issue, and got me back on the road in less time than I could have imagined. Very grateful for Excel Automotive & Tire and would highly recommend them to anyone!

Joshua Barber

May 15, 2026Google

5/5

I went to Excel in Burgaw for years and have even been to there Hampstead shop both were excellent. The new Wallace shop is just a continuation of that same great service. It is a welcome addition to our town. Riley at the front is professional and the service was excellent. Stop in for all your Auto needs!

See all 5 reviews