ME
Melissa Evans
October 16, 2026Google5/5
Adam was a blessing in helping us get our new minivan! Very sweet very professional did Everything he could to help us I recommend them 100%
Right now
July–September: 4 complaints in 59 public reviews.
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 2 | 1 |
| May 2026 | 16 | 3 |
| June 2026 | 10 | 2 |
| July 2026 | 22 | 3 |
| August 2026 | 17 | 1 |
| September 2026 | 20 | 0 |
A complaint is a 1–2★ review. “Usually” is the company’s own level over July 2025 – June 2026: 6 of 28. Too few public reviews to compare with the usual level. Reviews in the year before: 28, at least 60 needed. Months with reviews in the year before: 3, at least 6 needed. Latest review: October 16.
Public reviews are a small, self-selected sample, not the business’s records; a quarter can be seasonal. How we calculate
Reviews and complaints by month
reviews1–2★
| Month | Public reviews | 1–2★ |
|---|---|---|
| July 2025 | 0 | 0 |
| August 2025 | 0 | 0 |
| September 2025 | 0 | 0 |
| October 2025 | 0 | 0 |
| November 2025 | 0 | 0 |
| December 2025 | 0 | 0 |
| January 2026 | 0 | 0 |
| February 2026 | 0 | 0 |
| March 2026 | 0 | 0 |
| April 2026 | 2 | 1 |
| May 2026 | 16 | 3 |
| June 2026 | 10 | 2 |
| July 2026 | 22 | 3 |
| August 2026 | 17 | 1 |
| September 2026 | 20 | 0 |
usual level · 12 mo.now
Issue Rate
11.0%
11 of 100 reviews are 1–2★ · lower is better
▸Why the Issue Rate Is More Important Than the Average Rating?
A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.
5★
85
4★
3
3★
1
2★
0low
1★
11low
Track record not connected
A business can connect its order system to show how many jobs it completed, next to its public reviews — and, if it sends more, how its customers rated them and whether it is improving. The system sends monthly totals only, no customer data; Tailwind computes the figures by one method for everyone.
Is this your business? Claim it to connectLatest reviews
PB
PanTera Brady
October 15, 2026Google5/5
Adam is amazing come see him
EF
Elise Fillpot
October 14, 2026Google5/5
I hopped off I-26 and just pulled in at AAdvantage for help with a low tire pressure sensor. Even tho my car didn’t come from this business, the guys were AWESOME! Adam and Sean helped me immediately - added air to my tires to get me to a repair shop. If they treat a random person needing help so kindly, I have to imagine they’re great with customers, too!
Common problems in Auto — and Auto Advantage’s numbers
Fixed problem taxonomy across collected reviews, always with denominators.
Communication & customer support
Mentioned in this business’s reviews
Reviews on platforms
- Google4.3100 reviews1–2★: 11
Reliability
AverageShare of 1–2★ reviews over all time. Lower is better.
Auto Advantage
11.0%
of 100 reviews
Auto
7.6%
All businesses on Tailwind
7.9%
Where these numbers come from
Methods are fixed before anything is computed and are never changed retroactively. A business cannot hide an inconvenient figure or buy a different calculation.
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