Ask Tailwind about cleanwhale

Issue Rate
1.5%
11 of 737 reviews are 1–2★lower is better
4.7/5
Why the Issue Rate Is More Important Than the Average Rating?

A high average can hide real problems: a 4.6★ business may still fail 1 customer in 20. Issue Rate is exactly that share — reviews with 1–2★ out of all reviews.

5-star
716
4-star
6
3-star
4
2-star
4low
1-star
7low
Number of orders
0
Total Reviews
737
Low ratings
11
?How do we calculate TailwindScore?
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cleanwhale

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Aggregated statistics from all platforms

Google reviews
Issue Rate
1.49%
4.70/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star
716
4-star
6
3-star
4
2-star
4
1-star
7
Number of orders
0
Total Reviews
737
Low ratings
11
Trustpilot
Issue Rate
0.00%
0.00/5

Why the Issue Rate Is More Important Than the Average Rating?

5-star
0
4-star
0
3-star
0
2-star
0
1-star
0
Number of orders
0
Total Reviews
0
Low ratings
0

Reliability Score

B+
Trust Score80/100

Comparison with the industry

lower is better

Probability of issues per order

This business
1.5%
All businesses on Tailwind
12.8%
You're 95% better than the industry average!

Latest reviews

See all 737 reviews
WM
Warren Mo
Sep 18, 2026
5/5

Flor did an amazing job cleaning our apartment. She was simultaneously diligent, thorough, and gentle. We hope to have her come over regularly! Lucas also did a great job when it came to communicating with us during the process from booking to texting us during the cleaning to make sure everything was running smoothly.

GB
Gabrielle Bigalke
Sep 17, 2026
5/5

left my home completely spotless!

DA
davidmsack
Sep 15, 2026
5/5

Cleaning Exec has provided housecleaners on an as-needed basis for my disabled sister in Astoria. They are communicative, responsive, and ready to accommodate to her schedule. The cleaners themselves are sometimes inexperienced but all are diligent and eager to help. Be prepared for the fact that cleaning schedules are subject to irregularity in NYC due to the need for many of their employees to use public transport, which can be unpredictable.

RT
Rebecca Tracey
Sep 15, 2026
5/5

No written review

BT
Brendon Tiszka
Sep 13, 2026
5/5

Great cleaning service that is very much worth the value.

DU
Dorsette udermann
Sep 10, 2026
1/5

Totally waste of time and money

SO
Sami O'Keefe
Sep 8, 2026
5/5

Did an amazing job.

AC
Alex C
Sep 5, 2026
5/5

Mercedes did a great job and left the place spotless with some nice touches like tucking the sheets etc. Thanks!!!

MG
Marc Guglielmo
Sep 5, 2026
5/5

Vanessa was very detailed with her service!

VS
Viviana Sanchez
Sep 4, 2026
5/5

Amazing experience, professional and quick

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